[asterisk-users] Transfers from Queue Calls

[Kirill 'Big K' Katsnelson]

On 091006 1249, Darrin Henshaw wrote:
> 1. A call comes into our Asterisk system, it's trunked from one office
> to another via IAX.
> 2. Call enters a queue and is picked up by one of the agents.
> 3. That agent has to transfer the call, could be for a number of
> reasons the client wanted someone in particular, or maybe an
> escalation(we are a helpdesk).
> 
> My problem is that the second part of the conversation after the
> transfer is not logged in the queue_log. 

Have you considered using CDR instead? Generally, you get 2 CDR records 
per call, one before the transfer and the second after. YMMV depending 
on transfer method and agent phone technology.

  -kkm