[asterisk-users] Transfers from Queue Calls

[Darrin Henshaw]

Hello,

I thought to post this here before my manager starts his own coding
project to give us a workaround. My situation I'm running into is as
follows:

1. A call comes into our Asterisk system, it's trunked from one office
to another via IAX.
2. Call enters a queue and is picked up by one of the agents.
3. That agent has to transfer the call, could be for a number of
reasons the client wanted someone in particular, or maybe an
escalation(we are a helpdesk).

My problem is that the second part of the conversation after the
transfer is not logged in the queue_log. Now this is by design from
what I've found out, but we want the second part of the conversation
to be recorded in the queue_log as well, for stats reporting for
reviews of employee performance. Is anyone aware of a relatively easy
way of implementing this? Whether it's by a patch or something else?
Basically something similar to audiohook_inherit, which we use to
allow mixmonitor to continue recording the call after it's been
transferred. I've looked around, but haven't found anything. Thanks.

Cheers,

Darrin Henshaw