[asterisk-users] Queue Issue (1.4.21.1)

[Paul Hales]

The queue option

ringinuse = no

might be what you are looking for.

PaulH


Kev Szaszvari wrote:
> Hi All
>
> I am using asterisk 1.4.21.1
>
> Im not sure if this is a issue but it has become one for me :) 
>
> When agents are logged in to a queue (AgentCallBackLogin) and they receive a direct line call or a transfer they still receive queue calls.
>
> EG
>
> Someone in our company transfers a call to a agent - When on the transferred call the queue is still trying to ring the agents phone.
>
> I tried setting "call-limit = 1" but then the agents lost the ability to announce transfer.
>
> Has anyone solved this before?
>
> Kev
>
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