[asterisk-users] Queues recording & CDR

[Nicolás Gudiño]

Hello,

Just a correction, Asternic Call Center Stats is not from
asteriskguru. Asteriskguru has its own statistic program that is not
open source, but free to use. Asternic was written by me (not
asteriskguru) and has an open source version and a commercial one.

Best regards,

--
Nicolás Gudiño
Buenos Aires - Argentina



On Mon, Jul 6, 2009 at 12:08 AM, Kurian Thayil<kurianmthayil at gmail.com> wrote:
> Hi Sriram,
>
> 1. Set the channel variable MonitorFilename before Queue() in dialplan
> and you can give some meaningful filename for record.
> 2. I guess you can use an AGI to capture events and then integrate this
> with a DB in the Backend. This should help you to track the activity.
> 3. asternic from asteriskguru is kind of OK. Gives you a live and
> detailed report. Parses the queue_log to the MySQL DB and works. This
> parse program could be used in your AGI which I mentioned in point 2.
>
> Hope this helps.
>
> Regards,
>
> Kurian Thayil.
>
> On Sun, 2009-07-05 at 22:41 +0530, Sriram wrote:
>> Hi
>>
>> 1. I want to record all calls that land to an agent via a queue using
>> a meaningful name - as of now i name the recorded file on the fly
>> using {CALLERID} variable so that the file gets stored using the
>> caller id iunder /var/spool/asterisk/monitor , now if i want to store
>> it as <CALLERID><EXTEN where call landed from queue> ....how can i do
>> this ?
>> 2. I have a CDR issue - when A calls he is put in Queue and say he is
>> answered by Agent B ..Agent B transfers the Call to agent C as it is
>> to Agent C whom A wants to talk..when the call gets d/c the CDR for
>> that call shows the destination field as B whereas it shd be C...how
>> do i take care of this ...in my call center agents are paid on the
>> basis of talk time on inbound calls - this way an agent who just
>> transfers calls is at merry !!
>> 3. Are their any GPL based queue reporting software - hows the
>> asterisk queue statistics program from asteriskguru.com has anyone
>> tried it ?
>>
>> Thanks
>> Sriram
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> --
> Kurian Mathew Thayil.
> (GPG KeyID: E232394F)
>
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