[asterisk-users] Asterisk Queue and URL Calling

[David Van Ginneken]

Mohsen,

Here is one way you can do this:

1.  In queues.conf add setinterfacevar=yes
2.  Pass an AGI script to the queue application which reads in the
MEMBERINTERFACE channel variable and makes the web request for you.

Hope this helps,

-Dave

Mohsen wrote:
> Dear All
>
> I want to integrate sugarcrm and asterisk , so when customer call the
> call center the agent or extension which answers the call , before
> pickup the phone and talk to customer , view his/her information if it
> is available.
>
> I do this as described below :
> 1-Setup login username for sugarcrm for each extension
> 2-Extension Users will login to the sugarcrm.
> 3-Develop php script to handle new call ( this script will execute
> from asterisk )
> 4-The path to the script is like this :
> http://sugarcrmIP/popup.php?number=CALLERID&extension=EXT
> <http://sugarcrmIP/popup.php?number=CALLERID&extension=EXT>
>
> i.e. consider the extension number is 105 and the callerid is 7891234.
>
> so these numbers will replace the CALLERID and EXT as follows
>
> http://sugarcrmIP/popup?number=7891234&extension=105
> <http://sugarcrmIP/popup?number=7891234&extension=105>
>
> 5-In asterisk in extensions.conf File I have edited the Macro named
> std-exten  ( [macro-stdexten] )
>
> Just before Dial I put the following :
>
> [macro-stdexten]
> ;
> ; Standard extension macro:
> ;   ${ARG1} - Extension  (we could have used ${MACRO_EXTEN} here as well
> ;   ${ARG2} - Device(s) to ring
> ;
>
> exten => s,1,Gotoif($[{LEN(${CALLERID(num)})} > 3]?3)
> exten => s,2,Goto(s,4)
> exten => s,3,TrySystem(wget -qb -O /dev/null -o /dev/null
> "http://sugarcrmIP/popup.php?number=${CALLERID(num)}&extension=${ARG1}
> <http://sugarcrmIP/popup.php?number=$%7BCALLERID%28num%29%7D&extension=$%7BARG1%7D>")
> exten => s,4,Dial(${ARG2},35,rt)  ; Ring the interface, 20 seconds maximum
> exten => s,5,Goto(s-${DIALSTATUS},1)  ; Jump based on status
> (NOANSWER,BUSY,CHANUNAVAIL,CONGESTION,ANSWER)
> exten => s-NOANSWER,1,Voicemail(${ARG1},u)  ; If unavailable, send to
> voicemail w/ unavail announce
> exten => s-NOANSWER,2,Goto(default,s,1)  ; If they press #, return to
> start
> ;exten => s-BUSY,1,Voicemail(${ARG1},b)  ; If busy, send to voicemail
> w/ busy announce
> ;exten => s-BUSY,2,Goto(default,s,1)  ; If they press #, return to start
> exten => s-BUSY,1,Playtones(busy)
> exten => _s-.,1,Goto(s-NOANSWER,1)  ; Treat anything else as no answer
> exten => a,1,VoicemailMain(${ARG1})  ; If they press *, send the user
> into VoicemailMain
>
> so when calls come in to asterisk before execute the dial in the macro
> it will execute the
> TrySystem(wget -qb -O /dev/null -o /dev/null
> "http://sugarcrmIP/popup.php?number=${CALLERID(num)}&extension=${ARG1}
> <http://sugarcrmIP/popup.php?number=$%7BCALLERID%28num%29%7D&extension=$%7BARG1%7D>")
> and replace ${CALLERID(num)}  with the callerid of customer and
> ${ARG1} with user extension
>
> as I stated in step 4 as an example the following will execute
>
> TrySystem(wget -qb -O /dev/null -o /dev/null
> "http://sugarcrmIP/popup.php?number=7891234&extension=105
> <http://sugarcrmIP/popup.php?number=7891234&extension=105>")
>
> and this will cause a screen popup on the user screen which is logged
> in the sugarcrm and his/her extension number is 105.
>
>
> Everything work fine with this implementation but when it comes to
> Queue it fails , cause in the Queue the [macro-stdexten] will not be
> executed for dialing.
>
>
> I have a Queue ( huntgroup ) which all the extensions are its member
> and with random algorithm the calls will be distributed to extensions.
> I need the popup but don't know how to execute the URL with the
> replacement of the ${CALLERID(num)} and ${ARG1} with value.
>
> Please someone help me.
>
> Best Regards,
>
> Mohsen
>
>
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