[asterisk-users] AgentCallBackLogin no longer works after installing asterisk 1.6

[Anthony Francis]

Anthony Francis wrote:
> Anthony Francis wrote:
>   
>> oumar ndiaye wrote:
>>   
>>     
>>> Thanks all for your responses.
>>> I am not sure I know every thing AgentCallBackLogin is capable. I 
>>> don't know either if I have to have all the functions offered by 
>>> AgentCallBackLogin. All I need is a way to allow call takers to login 
>>> and before they can take calls. How is this done today in 1.6.
>>> Thanks. 
>>>
>>>
>>> On Fri, Feb 6, 2009 at 7:40 PM, Philipp Kempgen 
>>> <philipp.kempgen at amooma.de <mailto:philipp.kempgen at amooma.de>> wrote:
>>>
>>>     Rob Hillis schrieb:
>>>     > ...except that Macros are now deprecated and will most likely be
>>>     removed
>>>     > in 1.8.
>>>     >
>>>     > Robert Broyles wrote:
>>>     >> Looks like using a Macro and the 'M' Dial() option is the way
>>>     to go for
>>>     >> now if you need the answer confirmation.
>>>
>>>     Use U() and Gosubs then!
>>>
>>>
>>>       Philipp Kempgen
>>>
>>>  
>>>     
>>>       
>> So here is what I have come up with to solve the problem and be light on 
>> resources,
>> This takes any file that already exists and symbolically links it to 
>> what ever file you specify, this way the caller doesn't ever have to 
>> listen to a prompt to record their name, then when the agent answers, 
>> their only real option is to hit 1 to answer the call. I tested this and 
>> it seems to work.
>>
>> exten => _X.,1,System(ln -sf /var/lib/asterisk/sounds/vm-Work.gsm 
>> /var/lib/asterisk/sounds/priv-callerintros/${IF($[ "${CALLERID(num)}" != 
>> "" 
>> ]?${CALLERID(num)}:NOCALLERID_${EXTEN}${CUT(CHANNEL,/,1)}=${CUT(CHANNEL,/,2)})}.gsm)
>> exten => _X.,n,Set(AGENT_LOC=${DB(rockynet/agent/${EXTEN})})
>> exten => _X.,n,Dial(Local/${AGENT_LOC}@rockynet-support,20,trp)
>>
>>   
>>     
> Oh and here is the login / out toggle exten I came up with:
>
> exten => *77,1,VMAuthenticate(@rockynet|)
> exten => 
> *77,n,AddQueueMember(rockynet-service|local/${AUTH_MAILBOX}@rockynet-agents)
> exten => *77,n,Read(AGENT_LOC|agent-newlocation)
> exten => *77,n,Set(DB(rockynet-1000/${AUTH_MAILBOX})=${AGENT_LOC})
> exten => *77,n,Goto(*77-${AQMSTATUS}|1)
> exten => *77-ADDED,1,Background(agent-loginok)
> exten => *77-ADDED,n,Hangup()
> exten => 
> *77-MEMBERALREADY,1,RemoveQueueMember(rockynet-service|local/${AUTH_MAILBOX}@rockynet-agents)
> exten => 
> *77-MEMBERALREADY,n,Set(oldvar=${DB_DELETE(rockynet-/agent/${AUTH_MAILBOX})})
> exten => *77-MEMBERALREADY,n,Background(agent-loggedoff)
> exten => *77-MEMBERALREADY,n,Hangup()
>
> This is based on that blog post but uses less extensions, I personally 
> prefer toggle style queue controls.
>
>   
While this looked like a solution at first, it appears it is not as the 
called party picking up the line (them or their vm) does return an 
answered state to queue. So the question then is, does using the U 
option in 1.6 have the same behavior? I have no way of testing this as I 
have not moved up yet due to problems with CDR's and this very issue.

-- 
Thank you and have any kind of day you want,

Anthony Francis
Rockynet VOIP