[asterisk-users] One way audio after IVR tree

[James Lamanna]

Hi,
I have a couple of users who are having a peculiar problem.
On some outbound numbers where there is a deep IVR tree (3+
selections), and then a live person picks up,
the live person will be unable to hear them on the phone, but they can
hear the live person.
I've done packet traces and it appears as though audio is being passed
both ways, but the audio
from the caller is severely muted before it gets to asterisk.

Has anyone seen this before? It's almost like the phone thinks its
still sending DTMF or something
and mutes the audio. I've seen this happen on both linksys 942 and 962 phones.

Thanks.

-- James