[asterisk-users] Call parking

[Steven C. Blair]

I think you need to use ParkAndAnnounce instead of Park to get the call back.

From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Jeremy G. Gault
Sent: Wednesday, February 04, 2009 11:16 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call parking

Danny,

I have parkext set to 7000, parkpos set to 7060-7069, context is set to parkedcalls.  In extensions.conf I just "include => parkedcalls"

When I dial 7000 from my desk phone (which used to render a parking location and then play hold music), I get this on the CLI:

    -- Executing [7000 at from-local-sip:1] Park("SIP/7411b-081e28b8", "") in new stack
    -- Started music on hold, class 'default', on SIP/7411b-081e28b8
  == Parked SIP/7411b-081e28b8 on 7060 at parkedcalls. Will timeout back to extension [from-local-sip] s, 1 in 3600 seconds
    -- Added extension '7060' priority 1 to parkedcalls
  == Spawn extension (from-local-sip, s, 1) exited KEEPALIVE on 'SIP/7411b-081e28b8'

So, it seems it is using Park() but for some reason it just doesn't read back the location.

     Jeremy
On Wed, Feb 4, 2009 at 11:08 AM, Danny Nicholas <danny at debsinc.com<mailto:danny at debsinc.com>> wrote:

How is your features.conf set up?  Do you have a "Parking" function in your dialplan?  The answer that comes to mind is that you are somehow using parkandannounce instead of park and something is just mis-coded.  In my shop, I have hints registered, so "core show hints" will tell me which "lots" are in use, but some here consider that a hack.



________________________________

From: asterisk-users-bounces at lists.digium.com<mailto:asterisk-users-bounces at lists.digium.com> [mailto:asterisk-users-bounces at lists.digium.com<mailto:asterisk-users-bounces at lists.digium.com>] On Behalf Of Jeremy G. Gault
Sent: Wednesday, February 04, 2009 9:53 AM
To: asterisk-users at lists.digium.com<mailto:asterisk-users at lists.digium.com>
Subject: [asterisk-users] Call parking



All,

Quick question that hopefully someone out there will know the answer to...

We were previously running Asterisk 1.4.(something) (I forget which one) on Debian.  Due to an office move, I am temporarily routing our calls through an Ubuntu box that I have.  It runs Asterisk 1.4.17-dfsg-2ubuntu1 (basically, what came with Ubuntu.)

Here's the problem I am having: We are using Polycom 500's and 501's..  previously (on the Debian system), to park a call, we could transfer it to extension 7000 (we use 4-digit extensions.)  Asterisk would read back the parking space number, then we complete the transfer.  No problem.

On this new system, Asterisk is not reading back the number.  Instead, it simply starts playing hold music.  If you complete the transfer, a "show parkedcalls" will show the call as parked (and you can retrieve it.)  However, my users have no way of knowing where their calls are being parked.

Anyone have any idea as to why it would stop reading back the parking location?  I do have the digit sounds installed (in several formats, also.)  No luck there.  It's almost as if Asterisk is seeing it as a blind transfer instead of a supervised one.  Oh, and I can set up a code for it in features.conf and dial that while on the phone (I set the feature code to *8) .. when I do that, it will read back the location and park the call.  However, that feature doesn't seem to work for me for all calls (such as calls coming in via a queue, etc.)

I'm sure it's something simple, but I've been pulling my hair out searching for anyone else having this problem and haven't had any luck.

Any help would be appreciated. :)

     Jeremy

--
Jeremy G. Gault, KD4NED
Network Administrator
WinWorld Corporation



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--
Jeremy G. Gault, KD4NED
Network Administrator
WinWorld Corporation



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