[asterisk-users] Upgrading an AA50 and finding zap drivers - lack of Digium support

[Duncan Turnbull]

Thanks very much Kevin

But its not that clear - in fact the support email address isn't listed on the support page - everything leads to logging in with your registered product. Its incredibly frustrating and I recommend you try looking and seeing how it works for yourself if you haven't got your registration details. Having some method to handle missing details would have sorted this all out but I get stuck in a big loop.

You are probably right I should have called but I would have thought email would be possible at least. It wasn't a rush for a while. Also I am not in the US so I don't tend to call overseas as standard as most companies have ways of getting to support and need emails with details anyway.

I agree a 4 day holiday is approaching but a week ago it wasn't and apart from an automated response not even a whiff of a reply

Cheers Duncan


On 24/12/2009, at 9:16 AM, Kevin P. Fleming wrote:

> Duncan Turnbull wrote:
> 
>> I did get one response which was to email customer services and eventually found an email address for them but that seems to have fallen on deaf ears. Perhaps my expectations are too high but it was an email a week ago and no response, not even to say go away.
> 
> The contact information for Digium's support department is clearly
> listed on our web site. There are multiple methods, including just using
> the plain old PSTN to call us :-)
> 
>> Its really disappointing and amazingly hard to believe such a system exists. Perhaps no one else in the world loses their registration info.
>> 
>> I need to upgrade the AA50 to the latest firmware, and just get some general support for the setup, as it doesn't seem to have picked up Zap and I think perhaps the CF card has died. Does anyone have any pointers as who to talk to. I see lots of digium people on the list so I am hoping someone can help me. 
> 
> Given the serial number of the unit the support department will be able
> to research the registration and get you squared away; the only issue is
> that we are rapidly approaching a four-day holiday weekend at Digium so
> you would likely not get any response until early next week.
> 
> -- 
> Kevin P. Fleming
> Digium, Inc. | Director of Software Technologies
> 445 Jan Davis Drive NW - Huntsville, AL 35806 - USA
> skype: kpfleming | jabber: kpfleming at digium.com
> Check us out at www.digium.com & www.asterisk.org
> 
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