[asterisk-users] Need help/suggestions for DialPlan

[Myles Wakeham]

Steve wrote:
 >Patterns and wildcards are your friend.
 >Maybe something like:
 >[example]
 >         exten = _!,1,                   >verbose(1,[${CONTEXT}:${EXTEN}])
 >         exten = _!,2,                   answer()
 >         exten = 1,3,                    goto(sales,s,1)
 >         exten = 2,3,                    goto(support,s,1)
 >         exten = 3,3,                    goto(customer-service,s,1)
 >         exten = 8,3,                    goto(directory,s,1)
 >         exten = _x,3,                   hangup()
 >         exten = _6xx,3,                 goto(dial-by-extension,s,1)

First, thanks to everyone for the pointers.

This looks like it might fit my ACD requirements.  What I'm still 
confused about here is that it seems to get the extension in line 1, but 
answers in line 2?  Wouldn't it have to answer the call before it could 
get an extension?

And what I'm also not sure about is how this would work based on the 
number of digits entered.  Is it that by not specifying how many digits 
to get, it just handles processing 3 digits entered if the first digit 
is not 1,2,3 or 8?

Myles