[asterisk-users] show queue's name and other info in incoming call to queue member

[Atis Lezdins]

On Mon, Dec 7, 2009 at 10:00 AM, Giedrius Augys <voipas at gmail.com> wrote:
> hello,
>
>   I've callcenter and our queue members want to see on their IP phone's
> display queue's name , from which incoming call was originated, for
> example "<client's_number> -> Sales". This problem appears when one member
> can belong to couple queues. Work around would be setting calling name with
> such information.
>

If Your phone supports text CLID:

Set(CALLERID(name)=${CALLERID(num) -> Sales);
Queue(sales);

If not, You can just add some digit in front/end of CALLERID(num).

Regards,
Atis


-- 
Atis Lezdins,
VoIP Project Manager / Developer,
IQ Labs Inc,
atis at iq-labs.net
Skype: atis.lezdins
Cell Phone: +371 28806004
Cell Phone: +1 800 7300689
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