[asterisk-users] Need help/suggestions for DialPlan

[Jarrod Lash]

Have you tried...

exten => 6XX,1,Dial(SIP,${EXTEN},20,t)


-- 
Jarrod Lash, <jarrod at fed-com.com>
Federated Communications, LLC.
www.fed-com.com
Office: +1-412-357-2127
Mobile: +1-412-999-0049
Fax: +1-412-545-8368


On Wed, Dec 9, 2009 at 12:53 PM, Myles Wakeham <myles at techsol.org> wrote:
> I am revising our DialPlan strategy for our Asterisk system (1.4.2) and
> looking for some info on 'best practices' for this.  Here's what I'm
> trying to do:
>
> I have an ACD menu that gives the caller the options as follows:
>
> - Press 1 for sales
> - Press 2 for support
> - Press 3 for customer service
> - Press 8 for a 'Dial by Name' list
>
> or enter the extension number at anytime to directly dial that extension.
>
> I am setting up extensions to be 3 digits long, all starting with 6 (ie.
> 601, 602, 603, etc.)
>
> My current setup requires a single digit to be pressed before going to
> that context in the Dialplan.  Its all working fine with the exception
> of direct employee extension dialing.
>
> What I have done is to create a context for '6'.  In other words, I wait
> for a single keypress at the main menu and if I get a 6, I then transfer
> to get the next 2 digits which represents the employee ID and then
> transfer to that person.
>
> But what is happening is that the speed in which Asterisk is picking up
> the digits from the caller isn't fast enough for some reason, and is
> often missing the first digit (6) and then processing on some other
> digit that it picks up on.  I don't want to have to change our recorded
> audio menu since that was done professionally and was expensive, but
> just want it so that the incoming keys pressed are processed instantly.
>
> I'm using a TDM400 from an analog line for the incoming menu, and then
> transferring to our internal LAN once the extension is chosen via SIP.
>
> This is the context of my 'main menu':
>
> ; Calls during business hours
> exten => s,1,Set(TIMEOUT(digit)=1)
> exten => s,n,Wait(1)
> exten => s,n,Background(1-MainMenu)
> exten => s,n,WaitExten(3)
> exten => s,n,Goto(ts_operator,s,1)
>
> I have the context for extensions handled like this:
>
> ; User pressed 6 - start of extensions
> [ts_extensions]
> exten => s,1,Set(TIMEOUT(digit)=2)
> exten => s,n,WaitExten(10)
> exten => s,n,Hangup()
> exten => t,1,Hangup()
> exten => i,1,Goto(ts_start,s,1)
>
> exten => 01,1,VoiceMail(6000 at edgeneering)
> exten => 01,n,Hangup()
> exten => 02,1,VoiceMail(6000 at edgeneering)
> exten => 02,n,Hangup()
> exten => 03,1,VoiceMail(6000 at edgeneering)
> exten => 03,n,Hangup()
>
>
> (I'm dummying out the transfer to SIP phone parts with VoiceMails here
> for demo purposes)
>
> What am I doing wrong that is stopping correct identification of the
> digits entered by the caller?
>
> Thanks in advance for any assistance.
>
> Myles
>
>
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