[asterisk-users] Blank Voicemail.Conf after Password Change

[Robert Lister]

On Wed, Oct 29, 2008 at 01:13:56PM -0400, Leah Newmark wrote:

> From time to time, voicemail.conf would go blank. We finally tracked it 
> down to happening when someone attempts to change their password.
> It seems the file is touched, but not written to, and we're left with a 
> blank voicemail file.
> 
> Permissions seem to be fine:
> -rw-rw-r-- 1 asterisk asterisk 12707 2008-10-29 12:14 
> /etc/asterisk/voicemail.conf

I believe what it does it create a new file called voicemail.conf.new in the 
same directory and then copies it into place, so worth checking the 
permissions on the directory as well, that asterisk can write to it.

> Asterisk is running as asterisk:
> 24560 ?        Ssl  409:34 /usr/sbin/asterisk -U asterisk

I see your asterisk is running "-U asterisk" but this ps output is 
ambiguous. What does ps xaguwww show?

if it really is running as UID asterisk, you should see 
something like:

asterisk  8506  0.0  0.6 443672 12912 ?  Ssl  Oct02  31:46 /usr/sbin/asterisk -U asterisk -G asterisk

> Nothing generated from voicemail is showing up in the asterisk logs, nor 
> does the console show any error after changing a password.

Otherwise, it could be some sort of odd file locking issue where multiple 
things are trying to write to the same file at once? 

Or perhaps you have a blank voicemail.conf.new that it can't erase, sitting 
about somewhere?

Maybe try running asterisk under strace to see what happens when you try to 
change a password.

Rob


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