[asterisk-users] automatic call pickup

[Pavel Jezek]

Vieri wrote:
> Hi,
>
> Currently I'm using Asterisk 1.2 and 1.4 in different setups. When a user wants to pick up a call within his/her pickup group, *8 must be dialed (or whatever you define in features.conf).
>
> However, these users were used to another behavior when they had a commercial PBX (Bosch). When a phone of the pickup group rang all the user had to do to grab the call was to pick his/her phone up (no dialing required). I tried to explain the "advantages" of "deciding" if you want to pick up the call or not by pressing *8 but I understand that in a very busy environment, dialing *8 (or whatever) makes you "lose" a second or two...
>
> Making the phones ring at the same time (for the same call) isn't an option (Dial(SIP/101&SIP/102)). Extensions within a pickup group must ring one at a time.
>
> They are all using standard analog phones connected to a multi-port ATA.
>   
If your ata support custom ringtones /distinctive ring feature, you can 
try to dial all phones in group,
but let only one phone ring normaly, and on remaining phones set some 
mute ringtone via dialplan using SIPAddHeader(Alert-Info: something)
PJ



> I was thinking of configuring some sort of "auto speed dial" of the pickup code (*8) whenever the user picks the phone up but it seems that these phones don't support that.
>
> I know this is a weird question but has anyone dealt with this "issue" in Asterisk 1.2/1.4/1.6?
>
> Or has anyone come up with a "custom solution"?
>
> Thanks,
>
> Vieri
>
>
>
>       
>
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