[asterisk-users] Priority between calls from different queues

Fri Nov 28 08:51:40 CST 2008

In both queues have the same wrapuptime, there´s not a problem...
With weight property I can´t resolve my problem...I want to answer calls of
both queues sorted by time, like a big FIFO or like if I had only one queue

regards

On Fri, Nov 28, 2008 at 12:31 PM, Atis Lezdins <atis at iq-labs.net> wrote:

> On Fri, Nov 28, 2008 at 4:16 PM, Darrin Henshaw <DHenshaw at ignition.bm>
> wrote:
> > One thing you also will run into is listed here:
> > http://www.voip-info.org/wiki/view/Asterisk+config+queues.conf.
> >
> >
> >
> > Here is the interesting part:
> >
> >
> >
> > Note that calls are not offered to queue members whilst the announcement
> is
> > playing and it is possible for callers to slip ahead in the queue as a
> > result. For example, call 1 arrives and is queued. Call 2 arrives ten
> > seconds later and is queued. After twenty seconds, call 1 is played the
> > periodic announce message. Exactly one second after call 1 starts hearing
> > the message an agent becomes free. Since call 1 is tied up with
> > announcements, call 2 is successfully offered to the agent. Call 1
> remains
> > on hold and yet a call which arrived later has been serviced.
> >
> >
> >
> > Basically you can see that if you have announcements played, that could
> > cause your order of answered calls to be not what you expect.
>
> With queues there are much more such situation than just this one ;)
>
> >
> >
> >
> > Cheers,
> >
> >
> >
> > Darrin Henshaw | IT Administrator | MCTS: Exchange 2007 | MCSE 2003 |
> LPIC
> >
> > Ignition Support Center | www.ignition.bm
> >
> > Bermuda (441) 496-4319 | Cayman (345) 947-4357 | Halifax (902) 482-1288
> > Atlanta | Bermuda | Cayman | Halifax
> >
> >
> >
> > From: asterisk-users-bounces at lists.digium.com
> > [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of equis
> software
> > Sent: Friday, November 28, 2008 10:06
> > To: Asterisk Users Mailing List - Non-Commercial Discussion
> > Subject: Re: [asterisk-users] Priority between calls from different
> queues
> >
> >
> >
> > I saw QUEUE_PRIO but it works inside a queue not between queues.
> >
> > I need to use two queues because their have different settings like max
> time
> > waiting, max amount of calls in queue and others.
>
> For in-between queues you can use weight. So, if queue1 has more
> weight than queue2, and agent1 is available (and is in both queues),
> he will receive call from queue1 (no matter how long other caller
> waits in queue2).
>
> Also, there's wrapuptime. It means - how many seconds agent should not
> receive call after completing previous queue call. So, if agent
> receives call from queue1 and it has wrapuptime 10 seconds, then he
> ends call, he might immediately receive call from queue2 - no matter
> that queue2 has lower weight or whatever settings. To overcome this,
> you have to enable shared_lastcall (available since 1.6.0).
>
> Regards,
> Atis
>
>
> >
> > Regards
> >
> > On Fri, Nov 28, 2008 at 11:34 AM, Atis Lezdins <atis at iq-labs.net> wrote:
> >
> > On Fri, Nov 28, 2008 at 1:13 PM, equis software <equissoftware at gmail.com
> >
> > wrote:
> >> Hi!
> >> I want to know the way that calls are answer in this case...
> >> I have queue1 and queue2, one agent that receive call from both queues.
> >>
> >> queue1 <- call1
> >> queue1 <- call2
> >> queue2 <- call3
> >> queue2 <- call4
> >>
> >> In my test the agent answer calls in this order: call1,call3,call2 and
> >> call4.
> >> I think this must be in this order call1,call2, call3, call4 like a big
> >> FIFO.
> >>
> >> Its ok this behavior?
> >> Could I set priority between queues?
> >>
> >
> > Hello,
> >
> > Queue has lot of different settings, like wrapuptime, strategy, etc.
> > Also two queues usually don't know about each other, with few
> > exceptions. One of them is shared_lastcall (introduced in Asterisk
> > 1.6.0). There's also weight - it will help to give priority to
> > specific queue if multiple calls are ready to go to agent in different
> > queues. Also, you can give priority to different callers within queue
> > by setting QUEUE_PRIO variable before sending call to queue.
> >
> > You could try to describe why you need two queues and what should be
> > rules to distribute calls - so we can help you with overall
> > architecture.
> >
> > Regards,
> > Atis
> >
> >
> >
> >
> >
> > --
> > Atis Lezdins,
> > VoIP Project Manager / Developer,
> > IQ Labs Inc,
> > atis at iq-labs.net
> > Skype: atis.lezdins
> > Cell Phone: +371 28806004
> > Cell Phone: +1 800 7300689
> > Work phone: +1 800 7502835
> >
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>
>
> --
> Atis Lezdins,
> VoIP Project Manager / Developer,
> IQ Labs Inc,
> atis at iq-labs.net
> Skype: atis.lezdins
> Cell Phone: +371 28806004
> Cell Phone: +1 800 7300689
> Work phone: +1 800 7502835
>
> _______________________________________________
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