[asterisk-users] transferring a not yet answered call

[Ex Vito]

On Thu, May 29, 2008 at 11:00 AM, gincantalupo
<gincantalupo at fgasoftware.com> wrote:
> Hi Ex Vito,
>
> I took a look at some wiki pages about the command you suggest but the
> redirection seems to be possible with bridged calls only (for example
> two calls to a conference room).
>

  We do it with ringing channels... Essentially we have an app that
  connects to AMI and monitors activity:

  - Tracks channels (which, by config, are associated to extensions)
  - It knows who is calling who
  - Who is talking to who
  - etc

  It then is integrated with a destkop applet that allows the user
  some actions over the calls, IDs your callers from within your
  outlook contacts, etc.

  When your phone rings the applet pops up and one can clicks
  on a button, for example, to xfer the incoming call to another
  extension -- this is done via AMI redirect.

>
> Moreover...how can your secretary transfer a ringing channel to you?  I
> made some tests with my SIP hard-phone but it is not possible to use *7,
> # or the transfer button on the phone when calling. How can you
> secretary (if you are so lucky to have one!) to transfer with her phone?
>

  (see above -- we don't do it via phone actions, it's all via AMI)


--
 exvito