[asterisk-users] asterisk queue cluster

[Matt Florell]

Hello,

VICIDIAL is completely separate of Asterisk queues and does not use
them at all. It uses a database to keep track of all calls and agent
availability and when a call comes into the inbound AGI script the
system looks for the next agent in line no matter what server they are
on and will send the call to them.

The Asterisk Queues code is not really written to handle calls in this
way and when you get to hundreds of calls in the queue there are a lot
of issues that can come up with Asterisk Queues.

When I started coding VICIDIAL 5 years ago I tried to use app_queue
but was frustrated by how it kept changing from version to version, as
well as the limitations of it, and (at the time) the fairly serious
bugs. So I built VICIDIAL around AGIs, manager interface daemons and
agents in meetme rooms. This allowed for extra flexibility as well as
the ability to run the same codebase on many different version of
Asterisk. There is a slight extra load cost for these advantages, but
the ability to cluster many Asterisk servers together greatly
overrides that problem in my opinion.


MATT---



On 5/9/08, Steve Totaro <stotaro at totarotechnologies.com> wrote:
> Matt,
>
>  Is there any module or code that would allow this functionality
>  without using VICIDIAL?  I have been able to have about four hundred
>  agents on a single box, that is not a problem (ULAW SIP only, no TDM).
>
>  For distributing queues, I just use the queue timeout value set to a
>  low threshold.  In addition, I use a database to keep track of the
>  queues to load balance.
>
>  Can you elaborate more on what VICIDIAL does that my method does not.
>
>  Thanks,
>
> Steve Totaro
>
>
>  On Fri, May 9, 2008 at 8:38 AM, Matt Florell <astmattf at gmail.com> wrote:
>  > Hello,
>  >
>  > You can cluster "queues" across several servers with VICIDIAL. We have
>  > clients with hundreds of seats taking in hundreds of lines across
>  > multiple Asterisk servers, and the calls are distributed to agents on
>  > all systems.
>  >
>  > MATT---
>  >
>  >
>  >
>  > On 5/9/08, Vieri <rentorbuy at yahoo.com> wrote:
>  >>
>  >>  --- Vieri <rentorbuy at yahoo.com> wrote:
>  >>
>  >>
>  >> > Is there a way of coherently setting up a clustered
>  >>  > queue?
>  >>  > Does anyone have examples/workarounds/links?
>  >>
>  >>
>  >> I guess this isn't easy to implement, at least in
>  >>  current Asterisk versions (* 1.6?).
>  >>  I think Yate2 may have support for clustered queues
>  >>
>  >> but it's still alpha.
>  >>
>  >>
>  >>
>  >>       ____________________________________________________________________________________
>  >>
>  >> Be a better friend, newshound, and
>  >>  know-it-all with Yahoo! Mobile.  Try it now.  http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ
>  >>
>  >>  _______________________________________________
>  >>  -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>  >>
>  >>  asterisk-users mailing list
>  >>  To UNSUBSCRIBE or update options visit:
>  >>    http://lists.digium.com/mailman/listinfo/asterisk-users
>  >>
>  >
>  > _______________________________________________
>  > -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>  >
>  > asterisk-users mailing list
>  > To UNSUBSCRIBE or update options visit:
>  >   http://lists.digium.com/mailman/listinfo/asterisk-users
>  >
>
>  _______________________________________________
>  -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>
>  asterisk-users mailing list
>  To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
>