[asterisk-users] callers in queue passed to agents who accept only one call at a time

[Atis Lezdins]

On Thu, Mar 27, 2008 at 6:32 PM, Vieri <rentorbuy at yahoo.com> wrote:
> I have a queue I configured as "strict" and a cron
>  script I use to QueueAdd and QueueRemove agents
>  according to my company's requirements. Usually I have
>  2 or 3 agents at a time and the ring strategy is
>  ringall.
>
>  These agents use non-open-source Windows softphones
>  that do not let you configure it so that if they're on
>  the phone, a second call will be rejected (agent
>  busy). Instead, it's as if they had call waiting and
>  incoming calls keep popping up while they're
>  conversating with the first caller and they would like
>  to avoid this.
>
>  I guess the easiest solution would be to find an
>  open-source or free softphone that can be configured
>  to accept only one call at a time (currently using
>  SJphone).
>
>  Another solution would be if I could tell the Queue()
>  application that if an agent is InUse then don't pass
>  the call.
>
>  Still another yet more delicate solution would be to
>  have a custom script "receive" manager events related
>  to the queue which in turn replies with an agi
>  command. For example, whenever an agent answers a call
>  I think that an event such as QueueMemberStatus can be
>  triggered (although I don't know how). If the custom
>  script could receive this event in realtime then it
>  would run an agi command such as
>  QueueRemove(busyagent...). When the agent is free
>  again I suppose the same event is triggered and the
>  custom script can QueueAdd(freeagent...).
>
>  Could anyone please give me some pointers on this?

In queues.conf set ringinuse=no
Also make sure that you don't use realtime sip peers (or use
rtcachefriends with that). Probably you also need call-limit set to
any value in sip.conf

For more info see
http://www.voip-info.org/wiki-Asterisk+config+sip.conf

Regards,
Atis


-- 
Atis Lezdins,
VoIP Project Manager / Developer,
atis at iq-labs.net
Skype: atis.lezdins
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