[asterisk-users] php web chat + asterisk -> callcenter

Marco Mouta marco.mouta at gmail.com
Tue Mar 18 08:45:18 CDT 2008


I would recommend you Asterisk for Voice and Video and XMPP for Chat.

Asterisk in parallel with Jabberd2 (XMPP server) may feet your requirements,
and if you use a XMPP MSN Transport Gateway you can do even more.


On Mon, Mar 17, 2008 at 5:50 PM, Carlos Carvalhar <
ccarvalhar at globalnova.com.br> wrote:

>  Hello,
>
>
>
> How can I make a live chat (mainly text, but with voice/video chat if
> possible) interacting with asterisk?
>
> Can asterisk control simultaneously the queue between people calling by
> phone and people by web chat?
>
>
>
> At my work, there is a call center using asterisk to control the queue of
> the clients (by phone) already. This part is ok.
>
> But now I need to make a chat room at the website and someone of the call
> center will need to answer that client.
>
>
>
> So my doubt is how to implement a solution that identifies an operator who
> is free and put him to talk by chat and then make him busy to phone calls.
>
> After the web chat is finished, the operator turns automatically free
> again.
>
>
>
> I'm planning to use php to set an asterisk variable telling the agent is
> free or busy.
>
> Can you tell me the asterisk apis involved with busy agents?
>
> Eg.: how do I set one agent as busy? I can set it by php, don't I?
>
>
>
> Is there any software like this one, Centriphone Millennium, for free?
>
> http://www.vocalcom.com/asterisk.html
>
>
>
> Is there any free solution?
>
>
>
> Where can I find information about how to settle asterisk variables (to
> get and to set) with php programming?
>
>
>
> I need to make a php page that settles a property of asterisk in runtime.
>
> Is it possible? How do I do it?
>
>
>
> Thanks in advance,
>
> Carlos
>
>
>
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