I would recommend you Asterisk for Voice and Video and XMPP for Chat.<br><br>Asterisk in parallel with Jabberd2 (XMPP server) may feet your requirements, and if you use a XMPP MSN Transport Gateway you can do even more.<br>
<br><br><div class="gmail_quote">On Mon, Mar 17, 2008 at 5:50 PM, Carlos Carvalhar <<a href="mailto:ccarvalhar@globalnova.com.br">ccarvalhar@globalnova.com.br</a>> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p style=""><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;" lang="EN-US">Hello,</span></font></p>
<p style=""><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;" lang="EN-US"> </span></font></p>
<p><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;" lang="EN-US">How can I make a live
chat (mainly text, but with voice/video chat if possible) interacting with
asterisk?</span></font></p>
<p><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;" lang="EN-US">Can asterisk control
simultaneously the queue between people calling by phone and people by web
chat?</span></font></p>
<p style=""><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;" lang="EN-US"> </span></font></p>
<p><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;" lang="EN-US">At my work, there is a
call center using asterisk to control the queue of the clients (by phone)
already. This part is ok.</span></font></p>
<p><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;" lang="EN-US">But now I need to make a
chat room at the website and someone of the call center will need to answer
that client.</span></font></p>
<p><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;" lang="EN-US"> </span></font></p>
<p><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;" lang="EN-US">So my doubt is how to
implement a solution that identifies an operator who is free and put him to
talk by chat and then make him busy to phone calls.</span></font></p>
<p><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;" lang="EN-US">After the web chat is
finished, the operator turns automatically free again.</span></font></p>
<p><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;" lang="EN-US"> </span></font></p>
<p><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;" lang="EN-US">I'm planning to
use php to set an asterisk variable telling the agent is free or busy. </span></font></p>
<p><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;" lang="EN-US">Can you tell me the
asterisk apis involved with busy agents? </span></font></p>
<p><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;" lang="EN-US">Eg.: how do I set one
agent as busy? I can set it by php, don't I?</span></font></p>
<p><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;" lang="EN-US"> </span></font></p>
<p><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;" lang="EN-US">Is there any software
like this one, Centriphone Millennium, for free?</span></font></p>
<p><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;" lang="EN-US"><a href="http://www.vocalcom.com/asterisk.html" title="blocked::http://www.vocalcom.com/asterisk.html" target="_blank"><font color="black"><span style="color: black;">http://www.vocalcom.com/asterisk.html</span></font></a></span></font></p>
<p><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;" lang="EN-US"> </span></font></p>
<p><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;" lang="EN-US">Is there any free
solution?</span></font></p>
<p><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;" lang="EN-US"> </span></font></p>
<p style=""><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;" lang="EN-US">Where can I find information about how to settle asterisk
variables (to get and to set) with php programming?</span></font></p>
<p style=""><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;" lang="EN-US"> </span></font></p>
<p style=""><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;" lang="EN-US">I need to make a php page that settles a property of asterisk in
runtime.</span></font></p>
<p style=""><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;" lang="EN-US">Is it possible? How do I do it?</span></font></p>
<p><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;" lang="EN-US"> </span></font></p>
<p style=""><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;">Thanks
in advance,</span></font></p>
<p style=""><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;">Carlos</span></font></p>
<p><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: black;"> </span></font></p>
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