[asterisk-users] Customer complains of noise on line I cannot reproduce.

Fons van der Beek fons.vanderbeek at 84-it.com
Sun Mar 9 01:08:15 CST 2008


I use MiSDN
so


head -n 1 /proc/zaptel/*
 gives

head: cannot open `/proc/zaptel/*' for reading: No such file or directory


Grygoriy Dobrovolskyy schreef:
> paste output of
> head -n 1 /proc/zaptel/*
>
> 2008/3/9, Fons van der Beek <fons.vanderbeek at 84-it.com 
> <mailto:fons.vanderbeek at 84-it.com>>:
>
>     what clock?
>     rxclock
>     crystalclock
>
>
>     I currently use
>
>     "card=1,0x4"
>
>
>
>
>
>
>     Grygoriy Dobrovolskyy schreef:
>
>     > Well i have installed asterisk on spare system to replace old one,
>     > with new tyan motherboard, surprise came when i installed digium
>     > fxs/fxo and b410 p, system unstable, random bips on start, misdn
>     > module Not loading, heh, old system worked on asus p5nd2 sli
>     without a
>     > problem with them. There were 2 reasons why i wanted change mobo 1:
>     > chipset on asus card generated too much heat, 2: i had a new 3ware
>     > controller. So you never know really.
>     >
>     > Loud scrathing sound? sometimes a card problem, try on other
>     hardware.
>     >
>     > Pci interrupts, also maybe sync problem (you can enable b410
>     clock in
>     > misdn-init.conf)
>     >
>     >
>     > Also turn off all sound/usb/etc unused devices.
>     >
>     >
>
>     > 2008/3/8, Royce Souther <osgnuru at gmail.com
>     <mailto:osgnuru at gmail.com> <mailto:osgnuru at gmail.com
>     <mailto:osgnuru at gmail.com>>>:
>
>     >
>     >     root at ttyp0[~]# lspci -v -s 01:07.0
>     >     pcilib: Cannot open /sys/bus/pci/devices
>     >     0000:01:07.0 Communication controller: Tiger Jet Network Inc.
>     >     Tiger3XX Modem/ISDN interface
>     >             Subsystem: Unknown device b1d9:0003
>     >             Flags: bus master, medium devsel, latency 32, IRQ 10
>     >             I/O ports at ac00 [size=256]
>     >             Memory at fbfff000 (32-bit, non-prefetchable) [size=4K]
>     >             Capabilities: [40] Power Management version 2
>     >
>     >     This is all I know about it. The client bought them about a
>     month
>     >     ago and installed them himself then asked me to setup the
>     Asterisk
>     >     program for him. The problem motherboard was a four year old
>     >     Gigabyte with a Promise IDE controller.
>     >
>     >     The new motherboard that works well is an ASUS but I don't know
>     >     anything else about it.
>     >
>     >     On Sat, Mar 8, 2008 at 9:09 AM, Steve Totaro
>     >     <stotaro at totarotechnologies.com
>     <mailto:stotaro at totarotechnologies.com>
>
>     >     <mailto:stotaro at totarotechnologies.com
>     <mailto:stotaro at totarotechnologies.com>>> wrote:
>     >
>     >         Which revision of the Digium TDM400?
>     >
>     >         On Sat, Mar 8, 2008 at 10:24 AM, Royce Souther
>
>     >         <osgnuru at gmail.com <mailto:osgnuru at gmail.com>
>     <mailto:osgnuru at gmail.com <mailto:osgnuru at gmail.com>>> wrote:
>     >         > IRQ's seem to have been the problem. Thanks Steve
>     Totaro for
>     >         that tip.
>     >         >
>     >         > The Digium cards were at the same IRQ as the IDE
>     controller,
>     >         I moved the
>     >         > cards and hard drives to a different system and all is
>     good now.
>     >         >
>     >         > Thanks.
>     >         >
>     >         >
>     >         >
>     >         > On Wed, Feb 27, 2008 at 12:11 PM, Steve Totaro
>     >         > <stotaro at totarotechnologies.com
>     <mailto:stotaro at totarotechnologies.com>
>
>     >         <mailto:stotaro at totarotechnologies.com
>     <mailto:stotaro at totarotechnologies.com>>> wrote:
>     >         > > Check for IRQ issues, move the card to a different slot.
>     >         > >
>     >         > > You could ask permission to record calls so maybe
>     you can
>     >         hear the
>     >         > > sound yourself.
>     >         > >
>     >         > > I would then go ahead and swap out cards.  I have had
>     >         TDM400 with bad
>     >         > > modules and also bad ports on the cards themselves,
>     so it
>     >         could a
>     >         > > hardware issue.
>     >         > >
>     >         > > This is what I suspect, especially if you did not
>     put any
>     >         surge
>     >         > > suppression on your telco lines.  Usually, at least
>     in my
>     >         experience,
>     >         > > ticks or beeps indicate IRQ, hissing or loud static
>     >         indicate something
>     >         > > with/on the board is bad.  ALWAYS use surge
>     suppression on
>     >         your lines!
>     >         > >
>     >         > > Thanks,
>     >         > > Steve Totaro
>     >         > >
>     >         > >
>     >         > >
>     >         > >
>     >         > > On Wed, Feb 27, 2008 at 11:36 AM, Royce Souther
>
>     >         <osgnuru at gmail.com <mailto:osgnuru at gmail.com>
>     <mailto:osgnuru at gmail.com <mailto:osgnuru at gmail.com>>> wrote:
>     >         > > > I have setup a few Asterisk systems for customers
>     using
>     >         Digium TDM400
>     >         > cards
>     >         > > > and Aastra phones. No problems with sound quality
>     at all
>     >         except at this
>     >         > one
>     >         > > > site.
>     >         > > >
>     >         > > > Every time I try their system I don't hear any
>     problems
>     >         but they tell me
>     >         > > > that it is really bad. They describe it a a loud
>     >         scratching sound.
>     >         > > >
>     >         > > > Are there any tests that can be done to pinpoint the
>     >         problem? Has anyone
>     >         > > > seen this before? Are there known causes for this?
>     >         > > >
>     >         > > > --
>     >         > > > Open Source: To innovate then create
>     >         > > > Proprietary: To imitate then litigate
>     >         > >
>     >         > >
>     >         > >
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