[asterisk-users] queue welcome message

[Martin Schrott - thinking:systems]

Hello Tarek, 

thank you for your idea. But this only would work for the first caller - when the moh starts. 
all other callers go directly into moh on the position where the first caller is in moh. 

So this does not work. :-( 

Anyone an other idea? 

thank you 
Martin 

  ----- Original Message ----- 
  From: Tariq .. 
  To: Asterisk Users Mailing List - Non-Commercial Discussion 
  Sent: Monday, June 30, 2008 5:13 PM
  Subject: Re: [asterisk-users] queue welcome message


  the only suggestion i would have for you is to use a SINGLE file for your MOH .. and you record the welcoming note in the begining of the file.. so whenever a caller comes in .. they will hear the MOH .. which has the welcoming note before the music starts... 
  i know it's a stupid trick but it does the work for your needs... 
  Salam
  Tarek Sawah









----------------------------------------------------------------------------
    From: martin.schrott at tsy.at
    To: asterisk-users at lists.digium.com
    Date: Mon, 30 Jun 2008 09:19:27 +0200
    Subject: [asterisk-users] queue welcome message


    Hi all!

    I would like to ask, how you realize the following in a call queue: 

    When a caller gets into a queue how can I play a welcome Message to this caller first, before he starts hearing the music? 


    We now use a playback before the caller gets into the queue. But when the queue is closed the caller heared already that somebody will pick up soon, but then gets into voicemail - because the queue has no members. 

    So it would be great to let the queue welcome the caller at first and then start music. 
    Is this possible? 

    specifiing a queue-youarenext does only work when the caller is not the first in line. 
    specifiing a periodic announce does play the message after the periodic-announce-frequency has been over. 

    Is there also something else we can use? 

    Thank you 
    Martin 



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