[asterisk-users] Call Center

[Syed Nasruddin]

Dear Sherwood,

Thanks.

Just three questions:

1. Will I be needing Apache or Asterk-stat will handle itself?
2. Are there How-tos for integerating asterisk-stat with asterisk?
3. My Recordings are being saved in the default folder i.e:
/var/spool/asterisk/monitor/  in .gsm format. When I wish to listen to a
particular recording I first convert it with SOX utility into .wav
format and then listen it. Will this also be automated so that when I
select a recording and try to listen it will be in right format.

Thanks again.

Syed Nasruddin 



-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Sherwood
McGowan
Sent: Tuesday, June 17, 2008 8:44 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call Center

Syed Nasruddin wrote:
> Dear Sherwood,
>
> I am also using Asterisk Call Center Setup in my office with voice
> recording. The only thing I am unable to setup is web based call
> recording (CDR) access. From your email I think you have configured
such
> a thing can you please share with me how can I also setup this
solution.
> I know how to run and install Apache. Don't know abt PostgreSQL.
However
> can do it if you can define some steps.  
>
> And also how to integrate this all PostgreSQl+Apache+Web Based Links
to
> Recordings. It will be a great help.
>
> regards 
>
>
> Syed Nasruddin 
>
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Sherwood
> McGowan
> Sent: Tuesday, June 17, 2008 5:45 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] Call Center
>
> broadband Voice wrote:
>   
>> Is anyone using Asterisk as a call center. I want to be able to set
it
>>     
>
>   
>> up for my office line, when calls come in after 7:00pm Est want a 
>> recording to says the office is closed and have about 5 phones that I

>> want to use as an agent. Can anyone share their implementation?
>>     
> Thanks.
>   
>
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>   
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>>     
> There's a ton of us on here who have installations in call centers.
What
>
> would you like to know?
>
> I currently have a Dual AMD64 2.4Ghz (Dual Cores on each) with 4GB RAM

> running a Tormenta 2 and a Digium 407. Two T1s going to a PRI,  12 FXO

> channels in a Rhino modular channel bank (all on the Digium card), and
2
>
> 24 port adtran total access channel banks running on the Tormenta. The

> Adtrans drive the 40 analog phones for the sales floor, and we have 25

> SIP phones. All phone conversations are recording by Asterisk and are 
> converted from GSM to Speex post-call by speexenc. We also run 
> PostgreSQL and Apache on the same system to serve CDRs with links to 
> recordings.
>
> Anything else you'd like to know?
>
>   
Syed,
What I did for a quick and dirty solution was install asterisk-stats and

modify the source code to include a link to the unique filename of the 
recording (I use ${UNIQUEID}). This has worked just fine for our 75 or 
so phone setup :)  IIRC we found asterisk-stats on voip-info.org. We 
just used that instead of creating an in house CDR web app, since the 
client just needed a basic interface to look up calls and pull the 
recordings.

If you'd like more information just let me know.

-- 
Sherwood McGowan
VoIP / Telecom Solutions
sherwood.mcgowan at gmail.com



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