[asterisk-users] Odd Polycom Reboot Issue

[Tomo Takebe]

Hi Tim,

I'm not sure if this is the cause of your issue but we have found that 
all the polycoms with software 3.0.0 and below reboots upon receiving a 
call if there are multiple identical incoming INVITE requests in a 
sequence.  This condition takes place when we use SER 0.9.7 and have 
multiple polycom phones subscribed and registered to the same number. 
You might want to listen to the SIP traffic to see if there are 
redundant INVITE requests coming in to the phone.

The upcoming firmware 3.0.2 should fix this particular crash.

Tim Nelson wrote:
> Hello list- I'm having an extremely odd issue with an installation of mine. The system is running * 1.2.12.1 and currently handles around 100 handsets. With the exception of a few Grandstream DTA's, all devices are Polycom 320, 430, or 601's. After a recent power outage, I'm having an extremely odd issue with one of the handsets. One of the Polycom 601 units simply reboots every time it gets a call. As soon as the call hits the phone, a small "blip" is heard from the speaker, then the reboot is initiated. There is nothing shown in the asterisk logs to indicate the problem. Likewise, the logs sent by the phone via tftp are equally as useless. We've formatted the phone's filesystem causing it to get a fresh reflash of the firmware from tftp upon bootup. Same problem.
> 
> Has anyone experienced an issue such as this? How should I proceed to diagnose and repair the problem? Thank you!!
> 
> Tim Nelson
> Systems/Network Support
> Rockbochs Inc.
> (218)727-4332 x105
> 
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