[asterisk-users] How to improve group call User Interface ?

Olivier oza-4h07 at myamail.com
Wed Jun 4 01:36:34 CDT 2008


Hello,

When an incoming call is not not answered within a 15 secons timeframe, a
customer of mine asked me to forward it to a group of several callees.
I did this using Dial(SIP/101&SIP102&SIP/103).

The trouble is that sometimes, two callees would both answer almost at the
same time.
For the first one, he would talk with caller as usual.
For the second callee, strange feelings remain as he may know the call is a
general call but still, he may wonder why he wasn't able to talk to caller :
is it because someone else was quicker to pick the call ? is the caller that
hanged up ? is it an error from telephony system.

How would you try to improve User Interface ?

I was thinking of something like :
"when someone tries to answer to a general call (ringing simultaneously
several extensions), he would either talk to caller or hear a recorded
message telling someone else was quicker".

How could this be done ?

Regards
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