[asterisk-users] in answer to your post about Queue is sending calls to Agents even when they are in use .. IT WORKS!

[Tariq ..]

Thomas,
I had the same issue three wees ago and i almost lost my job for it.. 
now the only way i see it is the following.. 
the Queue does not recognize the (In use) as (Busy) so the client has to simply let the queue know that I"M ON THE PHONE DAMN IT!
the only way i managed to do that is to modify my sip.conf so i changed the 
call-limit=1
and added 
busy-limit=1
 
i know some of the guys here will say .. this is madness.. you won't be able to do this and do that.. but for me .. i only wanted my agents to pickup he phone and do a call transfer.. and this is the only way i could manage to force the queue to bypass the busy agents and guess what .. IT WORKS!!!
so now you can see o my queue       SIP/3006 (Busy) has taken 43 calls (last was 465 secs ago)
      SIP/3013 (Unavailable) has taken no calls yet
      SIP/3003 (Busy) has taken 63 calls (last was 704 secs ago)
      SIP/3017 (Unavailable) has taken no calls yet
      SIP/3007 (Busy) has taken 41 calls (last was 2063 secs ago)
      SIP/3010 (Not in use) has taken 79 calls (last was 116 secs ago)
      SIP/3000 (Unavailable) has taken 29 calls (last was 7303 secs ago)
      SIP/3014 (Unavailable) has taken no calls yet
      SIP/3004 (Busy) has taken 27 calls (last was 333 secs ago)
      SIP/3018 (Unavailable) has taken no calls yetfirst thing you notice here that there are three levels of the status of an agent which i wasn't able to obtain when i started my queuesbut then i did manage to get those by turning the agents into the way you did ( member = SIP/XXXX) and then do the canges above.so now when a call comes to your queue you will see on the manager window something like ( Can't Call SIP/XXX ) when the user is on the phonethey only thing i read about it but DID NOT face it personaly is that someone said when turning the call-limit to (1) your users won't be able to make out going callDuh! what i had a problem with.. is one of my clients is Registering with my server instead of me registering with theirs and when i changed the Call limiti got on their CDR so many congisted calls because of that.. so i changed it back to 50 and it works.. god luck with your quest and i hope my personal experiance would help you finding your own solution.. regardsTarek Sawah > From: thowinter at googlemail.com> To: asterisk-users at lists.digium.com> Date: Tue, 3 Jun 2008 20:54:38 +0200> Subject: [asterisk-users] Queue is sending calls to Agents even when they are in use> > Hi,> > I have an simple queue and agents defines with memeber => SIP/123.> > If for example Agent "SIP/123" has an call, the queue didnt care and tries to > send additional calls to this agents. So Iam loosing time.> > SIP/123 (In use) has taken no calls yet> > How to stop this, especially when the device is not able to send an BUSY back.> > Use LOCAL channels and parse 'show queues' or is there an better way?> > best regards> Thomas> > _______________________________________________> -- Bandwidth and Colocation Provided by http://www.api-digital.com --> > asterisk-users mailing list> To UNSUBSCRIBE or update options visit:> http://lists.digium.com/mailman/listinfo/asterisk-users
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