<html>
<head>
<style>
.hmmessage P
{
margin:0px;
padding:0px
}
body.hmmessage
{
FONT-SIZE: 10pt;
FONT-FAMILY:Tahoma
}
</style>
</head>
<body class='hmmessage'>
Thomas,<BR>
I had the same issue three wees ago and i almost lost my job for it.. <BR>
now the only way i see it is the following.. <BR>
the Queue does not recognize the (In use) as (Busy) so the client has to simply let the queue know that I"M ON THE PHONE DAMN IT!<BR>
the only way i managed to do that is to modify my sip.conf so i changed the <BR>
call-limit=1<BR>
and added <BR>
busy-limit=1<BR>
<BR>
i know some of the guys here will say .. this is madness.. you won't be able to do this and do that.. but for me .. i only wanted my agents to pickup he phone and do a call transfer.. and this is the only way i could manage to force the queue to bypass the busy agents and guess what .. IT WORKS!!!<BR>
so now you can see o my queue <BR><PRE> SIP/3006 (Busy) has taken 43 calls (last was 465 secs ago)
SIP/3013 (Unavailable) has taken no calls yet
SIP/3003 (Busy) has taken 63 calls (last was 704 secs ago)
SIP/3017 (Unavailable) has taken no calls yet
SIP/3007 (Busy) has taken 41 calls (last was 2063 secs ago)
SIP/3010 (Not in use) has taken 79 calls (last was 116 secs ago)
SIP/3000 (Unavailable) has taken 29 calls (last was 7303 secs ago)
SIP/3014 (Unavailable) has taken no calls yet
SIP/3004 (Busy) has taken 27 calls (last was 333 secs ago)
SIP/3018 (Unavailable) has taken no calls yet</PRE><PRE>first thing you notice here that there are three levels of the status of an agent which i wasn't able to obtain when i started my queues</PRE><PRE>but then i did manage to get those by turning the agents into the way you did ( member = SIP/XXXX) and then do the canges above.</PRE><PRE>so now when a call comes to your queue you will see on the manager window something like ( Can't Call SIP/XXX ) when the user is on the phone</PRE><PRE>they only thing i read about it but DID NOT face it personaly is that someone said when turning the call-limit to (1) your users won't be able to make out going call</PRE><PRE>Duh! what i had a problem with.. is one of my clients is Registering with my server instead of me registering with theirs and when i changed the Call limit</PRE><PRE>i got on their CDR so many congisted calls because of that.. so i changed it back to 50 and it works.. </PRE><PRE>god luck with your quest and i hope my personal experiance would help you finding your own solution.. </PRE><PRE>regards</PRE><PRE>Tarek Sawah </PRE><A href="http://www.tareksawah.com/"></A><BR><BR>> From: thowinter@googlemail.com<BR>> To: asterisk-users@lists.digium.com<BR>> Date: Tue, 3 Jun 2008 20:54:38 +0200<BR>> Subject: [asterisk-users] Queue is sending calls to Agents even when they are in use<BR>> <BR>> Hi,<BR>> <BR>> I have an simple queue and agents defines with memeber => SIP/123.<BR>> <BR>> If for example Agent "SIP/123" has an call, the queue didnt care and tries to <BR>> send additional calls to this agents. So Iam loosing time.<BR>> <BR>> SIP/123 (In use) has taken no calls yet<BR>> <BR>> How to stop this, especially when the device is not able to send an BUSY back.<BR>> <BR>> Use LOCAL channels and parse 'show queues' or is there an better way?<BR>> <BR>> best regards<BR>> Thomas<BR>> <BR>> _______________________________________________<BR>> -- Bandwidth and Colocation Provided by http://www.api-digital.com --<BR>> <BR>> asterisk-users mailing list<BR>> To UNSUBSCRIBE or update options visit:<BR>> http://lists.digium.com/mailman/listinfo/asterisk-users<BR><br /><hr />Now you can invite friends from Facebook and other groups to join you on Windows Live™ Messenger. <a href='https://www.invite2messenger.net/im/?source=TXT_EML_WLH_AddNow_Now' target='_new'>Add them now!</a></body>
</html>