[asterisk-users] First-time queue app: verifying human member?

[Will Tatam]

Matt Riddell wrote:
> Erik Anderson wrote:
>> Good evening all - for the first time, I'm implementing my first-ever
>> queue in asterisk. Overall, it's a pretty simple setup, 4 static
>> members, very low call volume, etc. The one thing that has stumped me
>> so far, though, is the following...
> 
>> This is a queue I'm setting up for contacting our IT support staff
>> off-hours. As such, I've just added the cell phone numbers of our
>> staff as members. I'd like to somehow verify that it's an actual human
>> answering the phone when a member is dialed and not their mobile
>> phone's voicemail. Is that possible? I'd envision just requesting that
>> the member press "1" or something to accept the call. I currently have
>> the timeout in queues.conf set low enough so that the call will never
>> automatically roll over to that member's mobile voicemail, but I can't
>> guaranty that the staff member won't just hit "Ignore" on their phone
>> and send it directly to voicemail.
> 
> You'd probably want to look at using the local channel and the followme
> application + /etc/asterisk/followme.conf
> 

Full details:

1) create an entry per engineer in followme.conf
2) add each engineer to your queue as Local/username at followme
3) create a followme context in extensions.conf

=followme.conf=

[bob]
number=>07973000123

[jim]
number=>07973000124

=queue.conf=

[support]
member => Local/bob at meetme
member => Local/jim at meetme

=extensons.conf=

[meetme]
exten => ._,1,MeetMe(${EXTEN})

-- 
Will Tatam

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