[asterisk-users] Polycom 501 transfer feature

[Alex Robar]

Adam,

We have the exact same issue occurring on one of our networks. I haven't had
time to dive into it much, but here is what I've found out:

Calling from a softphone via IAX2 or SIP, transfers work fine.
Calling from a Polycom 501 outside the network, transfers work fine.
However, the Polycom I used to test outside the network was a Rev. E, the
ones inside the network are Rev. C's, so I'm not sure this is a valid test.

The configs that these phones are using are identical to the configs used by
our other networks, and transfers work fine elsewhere. I haven't had time to
put a Rev. E inside the network and test that, but that's my next step.
Beyond that, it would have to be something with regards to DNS, routing and
how the re-invite works (although the Asterisk full log shows no mention of
that type of problem).

If you find more details or get anywhere close to a resolution, please post
back and let us know.

Alex

-- 
Alex Robar
alex.robar at gmail.com

On Thu, Jul 17, 2008 at 5:05 PM, Adam Moffett <adam at plexicomm.net> wrote:

> Thanks for responding Kate.
>
> I do have a transfer button on the phone, and I follow the transfer
> process as described in the user's guide.  When I press "transfer" the
> first caller is placed on hold and then I call the party I want to
> transfer to.  At this point I'm supposed to press "transfer" again to
> connect the two parties together.  Instead absolutely nothing happens, I
> can still press cancel to return to the first caller, but that's it.
>
> We have 3 of these phones and it used to work on all 3 of them.  At some
> point we noticed it wasn't working any more on any of them but I'm not
> sure what changed.
>
> Any ideas?
>
> Thanks,
> Adam
>
> > I think it should work standard (i.e. no special setup) Do you have a
> > transfer button on the phone?
> >
> > Kate
> >
> > Adam Moffett wrote:
> >
> >> I can't transfer calls with my polycom 501's.  Do I need to set up
> >> something in particular in the asterisk dialplan to make the feature
> work?
> >>
> >>
> >>
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