[asterisk-users] Dial agent channel - busy

[Paul Hales]

What does 'show agents' give you? 'show queues' would be useful too.

PaulH


On Mon, 2008-01-28 at 13:36 +0100, Thomas Kenner wrote:
> Hi,
> 
> when I'm trying to call the following extension
> 
> exten => 6002,1,Verbose(1|Extension 6002)
> exten => 6002,n,Dial(Agent/6002)
> exten => 6002,n,Hangup()
> 
> the call is terminated and I get the following warning from asterisk:
> 
> app_dial.c:1106 dial_exec_full: Unable to create channel of type 'Agent' 
> (cause 17 - User busy)
> 
> When calling the agent with Dial(SIP/6002) no problem occurs.
> 
> What could be wrong?
> 
> 
> 
> Some additional information about the configuration:
> 
> The asterisk version is 1.4.10
> 
> -----------------------------------------------------------------------------
> In users.conf I defined a user 6002:
> 
> [6002]
> fullname = Test Agent
> email = test.agent at agent.com
> secret = 1234
> zapchan = 1
> hasvoicemail = yes
> vmsecret = 1234
> hassip = yes
> hasiax = no
> hash323 = no
> hasmanager = no
> callwaiting = no
> context = international
> host=dynamic
> -----------------------------------------------------------------------------
> In agents.conf I added the agent
> 
> agent => 6002,1234,Test Agent
> -----------------------------------------------------------------------------
> and in queues.conf I added a queue testQueue2:
> 
> [testQueue2]
> music=default
> strategy=ringall
> timeout=15
> retry=5
> wrapuptime=0
> maxlen = 0
> announce-frequency = 0
> announce-holdtime = no
> member => Agent/6002
> servicelevel = 60
> -----------------------------------------------------------------------------
> 
> 
> Thanks a lot,
>   Thomas
>