[asterisk-users] Dial agent channel - busy

[Atis Lezdins]

On 1/28/08, Thomas Kenner <thomas.kenner at acoveo.com> wrote:
> Hi,
>
> when I'm trying to call the following extension
>
> exten => 6002,1,Verbose(1|Extension 6002)
> exten => 6002,n,Dial(Agent/6002)
> exten => 6002,n,Hangup()
>
> the call is terminated and I get the following warning from asterisk:
>
> app_dial.c:1106 dial_exec_full: Unable to create channel of type 'Agent'
> (cause 17 - User busy)
>
> When calling the agent with Dial(SIP/6002) no problem occurs.
>
> What could be wrong?

I never got this working, not sure why (wiki states that it should work).

However Agent channel is considered obsolete - because of locking
problems. You should consider using Local channels with GROUP_COUNT,
and if you're using call queues, you would want to use this backported
patch from 1.6.
http://lists.digium.com/pipermail/asterisk-dev/2008-January/031545.html

Regards,
Atis

>
>
>
> Some additional information about the configuration:
>
> The asterisk version is 1.4.10
>
> -----------------------------------------------------------------------------
> In users.conf I defined a user 6002:
>
> [6002]
> fullname = Test Agent
> email = test.agent at agent.com
> secret = 1234
> zapchan = 1
> hasvoicemail = yes
> vmsecret = 1234
> hassip = yes
> hasiax = no
> hash323 = no
> hasmanager = no
> callwaiting = no
> context = international
> host=dynamic
> -----------------------------------------------------------------------------
> In agents.conf I added the agent
>
> agent => 6002,1234,Test Agent
> -----------------------------------------------------------------------------
> and in queues.conf I added a queue testQueue2:
>
> [testQueue2]
> music=default
> strategy=ringall
> timeout=15
> retry=5
> wrapuptime=0
> maxlen = 0
> announce-frequency = 0
> announce-holdtime = no
> member => Agent/6002
> servicelevel = 60
> -----------------------------------------------------------------------------
>
>
> Thanks a lot,
>   Thomas
>
> --
> Thomas Kenner
>
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-- 
Atis Lezdins
VoIP Developer,
IQ Labs Inc.
atis at iq-labs.net
Skype: atis.lezdins
Cell Phone: +371 28806004
Work phone: +1 800 7502835