[asterisk-users] Calls Being Randomly Bridged

[Michael J. Liberatore]

Hi i have a friend who i setup an asterisk system for at his doctors
office.  it has 3 snom 360 phones with 6.2.x stable firmware and latest
asterisk 1.4 and zaptel.  They have the digium 4 port fxo card. 
 
They are extremely upset because calls are being randomly bridged for no
rhyme or reason.  They say that callers will call in and sometimes get
connected with other callers, or they will be in the queue and then be
talking to another caller waiting in the queue or on hold.  Or they will
be talking to a patient and then have another patient end up on the
conversation.
 
They are freaking out because of hippa and laws that govern privacy but
i have no clue why.  I assume most cases are conference calls being
initiated by accident. 
 
So any help would be greaat.  maybe just disabling conference calls
would be a good start but i dont know how with sip phones.  or maybe
this is a bug?  unfortuinately they dont give me much info and i dont
use the phones so i dont have any specific logs to show, they just call
me freaking out saying this stuff but they rarely can give me a specific
call cause they get so many.
 
thanks
 
mike
 


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