[asterisk-users] ip phone suggestion for Asia?

[d tbsky]

hi:
   i have discussed the transfer function with grandstream engineers.
their operation procedure is complicated(eg: no attended+blind transfer).
   i tell them the simple way, but got no response since then.

Regards,
tbskyd

2008/1/7, Andrew Joakimsen <joakimsen at gmail.com>:
> Another thing is I've found the grandstream phone way of doing things
> like transfer, etc much easier to understand for laypeople than the
> more expensive phones. There is no clutter of keys or menus.
>
> On Dec 23, 2007 11:50 AM, d tbsky <tbskyd at gmail.com> wrote:
> > hi:
> >    thanks a lot for so many great information. i tried to read the
> > specs and manuals for all the phones mentioned.
> >    we use alcatel pbx in most offices. i  surveyed some users to
> > understand what functions they use most. and i found few people know
> > how to use 3way-conf or forward.i think if the
> > function needs two or more keys to operate, then people tend to ignore
> > it unless he use that function for daily business.
> >    i conclude the functions we need are all basic functions. but due
> > to the difference of ip pbx/phones and classic pbx/phones, some of
> > these functions seem not so "basic" in the ip world:
> >
> > 1. dial out name display. when you dial a number, the phone lcd will
> > show the corresponding name, so you can realize if it is the correct
> > number immediately. this needs a corporate directory support, or put
> > the whole corporate phonebooks to every ip phone. most ip phone has
> > less than 500 local phonebook entries. this is not enough for us.
> >     grandstream: has xml phonebook support and can combine with local
> > phonebooks.
> >     linksys: has coporate directory but seems only work with linksys
> > pbx, not asterisk.
> >     aastra: has xml phonebook
> >     snom: has ldap and xml phonebook. xml seems for browsing,don't
> > know if work here.
> >     other china brand phone: none.
> >
> > 2. transfer. transfer is simple and straightforward in classic pbx.
> > you just press "transfer" then dial number  and you are on the way of
> > attended transfer. you press "transfer" again to cancel transfer. you
> > hangup to complete the attended transfer. if you hangup before the
> > completion of attended transfer, the  transfer becomes blind transfer
> > automatically. eventually user didn't notice the  "blind" or
> > "attended" concept in classic pbx.
> >    snom: has "transfer on hook". don't know if it can do all what i want.
> >    others: some china phones almost can do it, but need to press
> > "hold" to cancel transfer.
> >
> > 3. call back on busy. in alcatel, if  you dial someone and he is on
> > the phone, you will hear something like "busy, please dial 5 if you
> > want to request callback". you can dial 5 and you will hear "success,
> > please hangup". asterisk has several ways and patches to do this. but
> > i saw some phone can do this locally. i don't know which is better.
> >     linksys: has this function in spec. don't know how to use.
> >     snom: has "call completion".
> >     others: i didn't find this or i miss it.
> >
> > 4. pickup. i think this is easy to emulate "*8" and let asterisk do
> > it. any better method? every phones can do this emulation.
> >
> > 5. three-way conference, forward. if there are simple (one key) method
> > to implement these. in alcatel, if the phone if forwarded, when you
> > pick up the handset you will hear like "forwarded, please press *1 to
> > cancel". it's easy so everyone can cancel the forward. but it need two
> > keys to start a forward, so few users know how to forward a number.
> >
> > please correct me if there are mistakes or missing.
> > thanks again for your great help!!
> >
> > Regards,
> > tbskyd
> >
> >
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