[asterisk-users] ip phone suggestion for Asia?

[Andrew Joakimsen]

Another thing is I've found the grandstream phone way of doing things
like transfer, etc much easier to understand for laypeople than the
more expensive phones. There is no clutter of keys or menus.

On Dec 23, 2007 11:50 AM, d tbsky <tbskyd at gmail.com> wrote:
> hi:
>    thanks a lot for so many great information. i tried to read the
> specs and manuals for all the phones mentioned.
>    we use alcatel pbx in most offices. i  surveyed some users to
> understand what functions they use most. and i found few people know
> how to use 3way-conf or forward.i think if the
> function needs two or more keys to operate, then people tend to ignore
> it unless he use that function for daily business.
>    i conclude the functions we need are all basic functions. but due
> to the difference of ip pbx/phones and classic pbx/phones, some of
> these functions seem not so "basic" in the ip world:
>
> 1. dial out name display. when you dial a number, the phone lcd will
> show the corresponding name, so you can realize if it is the correct
> number immediately. this needs a corporate directory support, or put
> the whole corporate phonebooks to every ip phone. most ip phone has
> less than 500 local phonebook entries. this is not enough for us.
>     grandstream: has xml phonebook support and can combine with local
> phonebooks.
>     linksys: has coporate directory but seems only work with linksys
> pbx, not asterisk.
>     aastra: has xml phonebook
>     snom: has ldap and xml phonebook. xml seems for browsing,don't
> know if work here.
>     other china brand phone: none.
>
> 2. transfer. transfer is simple and straightforward in classic pbx.
> you just press "transfer" then dial number  and you are on the way of
> attended transfer. you press "transfer" again to cancel transfer. you
> hangup to complete the attended transfer. if you hangup before the
> completion of attended transfer, the  transfer becomes blind transfer
> automatically. eventually user didn't notice the  "blind" or
> "attended" concept in classic pbx.
>    snom: has "transfer on hook". don't know if it can do all what i want.
>    others: some china phones almost can do it, but need to press
> "hold" to cancel transfer.
>
> 3. call back on busy. in alcatel, if  you dial someone and he is on
> the phone, you will hear something like "busy, please dial 5 if you
> want to request callback". you can dial 5 and you will hear "success,
> please hangup". asterisk has several ways and patches to do this. but
> i saw some phone can do this locally. i don't know which is better.
>     linksys: has this function in spec. don't know how to use.
>     snom: has "call completion".
>     others: i didn't find this or i miss it.
>
> 4. pickup. i think this is easy to emulate "*8" and let asterisk do
> it. any better method? every phones can do this emulation.
>
> 5. three-way conference, forward. if there are simple (one key) method
> to implement these. in alcatel, if the phone if forwarded, when you
> pick up the handset you will hear like "forwarded, please press *1 to
> cancel". it's easy so everyone can cancel the forward. but it need two
> keys to start a forward, so few users know how to forward a number.
>
> please correct me if there are mistakes or missing.
> thanks again for your great help!!
>
> Regards,
> tbskyd
>
>
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