[asterisk-users] Recorded calls skipping

[Steve Totaro]

Jay Moore wrote:
> Steve Totaro wrote:
>   
>> Jay Moore wrote:
>>     
>>> Greetings, List.
>>>
>>> I'm having a problem where my recorded calls are skipping every 4-5 
>>> seconds are so.  I can hear the caller (or callee) just fine and then a 
>>> second or so of silence followed by the person talking again.  I'm 
>>> saving my calls as .gsm files and it's worked fine for the past 11 
>>> months.  I make sure I remove the recorded files from my Asterisk box 
>>> and put them onto our fileserver, so it's not an issue of disk space. 
>>> No other settings have been changed, so I'm not sure why my calls aren't 
>>> being recorded properly now.
>>>
>>> Any thoughts?
>>>
>>> Thanks in advance,
>>> Jay
>>>   
>>>       
>> You do not mention call volumes or simultaneous calls being recorded.  
>> If you are pushing around 70 or so simultaneous calls then you probably 
>> have an I/O issue with your hard drive.  Although, I received complaints 
>> from the phone users about audio chopping before the recording were 
>> affected.  I assume you are using the monitor app? 
>>
>> Thanks,
>> Steve Totaro
>>     
>
> At absolute maximum, we're probably recording 7-8 simultaneous calls, 
> but most of the time it's 1-2.  It's a newer rig, so I'm more inclined 
> to think it's software and not hardware.  Unfortunately, it's an older 
> version of Asterisk, but I've had zero problems until the skipping 
> calls, and if it ain't broke, don't fix it, right? :)
>
> I restarted Asterisk and it seems to have solved the problem -- for now 
> at least.  I'm a rookie when it comes to Asterisk, any suggestions on 
> what to do to if it happens again?
>
> Thanks,
> Jay
>   

How much uptime was on the server?  If and when it happens again, run 
top and look at CPU and memory usage.  There have been buggy versions of 
Asterisk with memory leaks and such.  It could be some other app or the 
OS as well.  I would look at the version you are running and try to see 
what the latter version's release notes said as far as bug fixes.

As you say, if it ain't broke, don't fix it.  You may find a regular 
reboot is acceptable "maintenance" and "it ain't broke".  MRTG could be 
helpful as well as a weekly cron reboot (or whatever interval you feel 
comfortable with)

Thanks,
Steve Totaro