[asterisk-users] Realtime Queue Status for Agents

[Ken Leland III]

Hello,

I am having a problem which stems from the fact that the Agents that 
handle my call queues are unaware if there are are people waiting in the 
queue.  I have found the following configuration options but they are 
not very helpful.

in queues.conf:
announce=xxx
The "announce = XXX" option in queues.conf makes Asterisk play the XXX 
announcement to the member of the queue who picks up the call,  This is 
helpful but does not help if there is only one agent and the queue fills 
up quickly *after* a call has been answered.

periodic-announce
this would be perfect except it is played to the caller instead of the 
agent.

any ideas?

-- 
Ken W. Leland  III
Engineering
k3leland at monmouth.com
Monmouth Telecom
10 Drs. James Parker Blvd., Suite 110
Red Bank, NJ  07701