[asterisk-users] problem transferring calls some of the times

[Mojo with Horan & Company, LLC]

Sorry, I jut got your other message stating the steps your boss' 
secretary uses to transfer calls, so this question's time is past.

I'm curious if the 'flash' button is the only way those phones can do a 
transfer.  Do they have any other transfer keys, or could you try the 
featuremap codes?  Our polycom transfer buttons have always just worked, 
but my users, for some reason, all felt more comfortable using DTMF 
keypresses...  dunno why :)

So we all press ## to do a blind transfer now, or ** to auto-park to 
first parking space.

Moj

Mojo with Horan & Company, LLC wrote:
> Are you using buttons on your phone to effect the transfer, or are you 
> using codes defined in features.conf?
>
> Moj
> Ian wrote:
>   
>> Hi,
>>
>> Mojo with Horan & Company, LLC said the following on 20-Feb-08 09:31 PM:
>>     
>>> Is it AFTER you have parked a call?  Meaning, for example, you transfer 
>>> an incoming call to 700.  No problem.  Later, when it's picked up from 
>>> 701, can it NOT be transferred again? 
>>>
>>> Moj
>>>   
>>>       
>> No I don't park the call.
>>
>> The call comes in, and gets redirected to our receptionists phone, 
>> from there it gets transferred to another extension (the bosses 
>> secratary) and then gets transferred (to the boss). now the problem, 
>> sometimes that transfer fails, other times the call dont even want to 
>> leave the receptionists phone.
>>
>> The big thing about this problem is that it comes and goes, like 
>> yesterday we didn't have a problem, and I did not change a thing.
>>
>> Ian
>>     
>>> Ian wrote:
>>>   
>>>       
>>>> Hi All
>>>>
>>>> Sorry to be a bother again but seems like I just cant get away from 
>>>> the problems.
>>>>
>>>> This time my problem is that *sometimes* a user cant transfer a call 
>>>> from one extension to another, I have narrowed down the problem to it 
>>>> only happening to calls from outside the internal system.
>>>>
>>>> The wierd thing about the problem is that it comes and goes one moment 
>>>> the user can transfer, and the next call he can't.
>>>>
>>>> I am running:
>>>>
>>>>     * Asterisk 1.4.17
>>>>     * Zaptel 1.4.7.1
>>>>     * Libpri 1.4.3
>>>>
>>>> Using the following phones and firmware
>>>>
>>>>     * Grandstream GXP2000 (with ext pad) : 1.1.4.14
>>>>     * Grandstream BT200 : 1.1.4.18
>>>>
>>>> I have set up the phones to log debug logs to a syslog server, I am 
>>>> still trying to figure out what exactly the log says.
>>>>
>>>> Is it an * problem, or Grandstream problem
>>>>
>>>> Does anyone know if I am able to see the keysequence the user types 
>>>> into the phone (just in case it might even be a user made problem), I 
>>>> have tried scanning though the logs of a failed call, but could not 
>>>> see any lines that can be a keypress, or maybe I am looking in the 
>>>> incorrect spot?
>>>>
>>>> Your help will be greatly appreciated.
>>>>
>>>> Let me know if, in any way, I can shed some more light on the subject.
>>>>
>>>> Thanks in advance
>>>> Ian
>>>> -- 
>>>> www.vddi.co.za <http://www.vddi.co.za/>
>>>> I Coetzee
>>>> IT Tegnikus
>>>> Telefoon 	: 	012 664 2300
>>>> Selfoon 	: 	079 522 6519
>>>> Faks 	: 	012 644 2902
>>>> E-pos 	: 	ian at vddi.co.za
>>>> Skype 	: 	vddb_igcoetzee
>>>>
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