[asterisk-users] problem transferring calls some of the times

[Mojo with Horan & Company, LLC]

Are you using buttons on your phone to effect the transfer, or are you 
using codes defined in features.conf?

Moj
Ian wrote:
> Hi,
>
> Mojo with Horan & Company, LLC said the following on 20-Feb-08 09:31 PM:
>> Is it AFTER you have parked a call?  Meaning, for example, you transfer 
>> an incoming call to 700.  No problem.  Later, when it's picked up from 
>> 701, can it NOT be transferred again? 
>>
>> Moj
>>   
> No I don't park the call.
>
> The call comes in, and gets redirected to our receptionists phone, 
> from there it gets transferred to another extension (the bosses 
> secratary) and then gets transferred (to the boss). now the problem, 
> sometimes that transfer fails, other times the call dont even want to 
> leave the receptionists phone.
>
> The big thing about this problem is that it comes and goes, like 
> yesterday we didn't have a problem, and I did not change a thing.
>
> Ian
>> Ian wrote:
>>   
>>> Hi All
>>>
>>> Sorry to be a bother again but seems like I just cant get away from 
>>> the problems.
>>>
>>> This time my problem is that *sometimes* a user cant transfer a call 
>>> from one extension to another, I have narrowed down the problem to it 
>>> only happening to calls from outside the internal system.
>>>
>>> The wierd thing about the problem is that it comes and goes one moment 
>>> the user can transfer, and the next call he can't.
>>>
>>> I am running:
>>>
>>>     * Asterisk 1.4.17
>>>     * Zaptel 1.4.7.1
>>>     * Libpri 1.4.3
>>>
>>> Using the following phones and firmware
>>>
>>>     * Grandstream GXP2000 (with ext pad) : 1.1.4.14
>>>     * Grandstream BT200 : 1.1.4.18
>>>
>>> I have set up the phones to log debug logs to a syslog server, I am 
>>> still trying to figure out what exactly the log says.
>>>
>>> Is it an * problem, or Grandstream problem
>>>
>>> Does anyone know if I am able to see the keysequence the user types 
>>> into the phone (just in case it might even be a user made problem), I 
>>> have tried scanning though the logs of a failed call, but could not 
>>> see any lines that can be a keypress, or maybe I am looking in the 
>>> incorrect spot?
>>>
>>> Your help will be greatly appreciated.
>>>
>>> Let me know if, in any way, I can shed some more light on the subject.
>>>
>>> Thanks in advance
>>> Ian
>>> -- 
>>> www.vddi.co.za <http://www.vddi.co.za/>
>>> I Coetzee
>>> IT Tegnikus
>>> Telefoon 	: 	012 664 2300
>>> Selfoon 	: 	079 522 6519
>>> Faks 	: 	012 644 2902
>>> E-pos 	: 	ian at vddi.co.za
>>> Skype 	: 	vddb_igcoetzee
>>>
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>>
>>
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>>   
>
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