[asterisk-users] Wait in Queue for 120 seconds for agent A to become free, THEN ring next agent

[Kev S]

Hi all

Just trying to set up a queue and wondering if this is possible.

We have 3 agents, One of them is sort of the first point of contact

What i am looking to do is

1. Someone rings the queue.

2. It rings Agent A.. If Agent A is on the phone then put them on hold 
for 120 seconds, and if Agent A gets off the phone within those 120 
seconds, put the call to them.

3. If 120 seconds expires, then call agent B, if B rings out, Call agent C

So all i need is for the call to wait 120 seconds for agent A to get off 
the phone. Then progress the call if they dont.

Is this possible? If so, any pointers?

Cheers
- Kev

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