[asterisk-users] Alcatel OXE + Asterisk as external IVR

[Olivier]

2008/12/17 Artifex Maximus <artifexor at gmail.com>

> On Wed, Dec 17, 2008 at 11:52 AM, Olivier <oza-4h07 at myamail.com> wrote:
> > 2008/12/17 Artifex Maximus <artifexor at gmail.com>
> >> Is anyone using the $subject setup?
> >>
> >> What I would like to do the following setup:
> >> 1. OXE is setup for receiving calls, handling Agents
> >> 2. Asterisk as external IVR on extension 9xxx connected with ISDN
> (Q.931)
> >> PRI
> >>
> >> I've talked with support person at Alcatel and he said that Q.931
> >> cannot handle this situation because after calls "leave" OXE it does
> >> not know anything so I cannot hangup in Asterisk and call will use two
> >> channel. Is it right? He said that ABCF2 or Q.SIG is able handling
> >> this situation because Q.SIG is an extension to Q.931. I take some
> >> search on topic and find out that Asterisk's Q.SIG not fully
> >> implemented. Is Asterisk implementation enough for this kind of setup?
> > What is needed is that the Asterisk box should either :
> > - forward incoming call to the right endpoint, using a single channel,
> > - open a second channel and remain in media path till it ends.
> Thanks for your answer! You are right and first option what I am
> looking for. I have asked support staff and sending back DTMF on open
> channel does not help.


True  !

>
>
> > I'm not an authority on this topic, but I would say that, as OXE and
> > asterisk are connected through an E1/T1 link,
> > - you must upgrade OXE and Asterisk to Q.SIG to get forwarding option
> (and
> > check asterisk's QSIG supports Call Deflection),
> > - casual PRI is enough if you stick with 2 channels option.
> Unfortunately I am not expert on this topic as well but second option
> is not good for us. The question is how good Asterisk's Q.SIG
> implementation for this task.


That's the question !
Maybe someone else could help on this as I don't have much experience to
share.


>
> > If you don't expect to get more than 15 (or 12) calls at a time, I don't
> see
> > any real downside to use option 2.
> Often we have more than 15 calls at same time and that is why first
> option is not acceptable.

you mean "second option is not acceptable", don't you ?

>
>
> Bye,
> Zsolt
>
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