[asterisk-users] Question: Soft phone for ACD agents?

[Tim Panton]

On 21 Aug 2008, at 18:44, Jay R. Ashworth wrote:

> On Thu, Aug 21, 2008 at 09:40:04AM -0700, Michael Collins wrote:
>>   To those running call centers I have a question: what kinds of  
>> soft phones,
>>   if any, do you use? I’m wondering what is out there that has  
>> some hooks for
>>   custom applications or host system integration, etc.  OTOH, do  
>> you prefer a
>>   desk phone for any reason?  If so, why?
>
> The experience in the center I manage the network for was that
> softphones didn't work out that well, and that regular phones on ATAs

Interesting  - What were the problems with softphones ?
Or alternatively , what would you want from an ideal softphone ?

Tim.