[asterisk-users] noise cancelling headset vs handset

[Vikas]

Observation: When the agents talk using the polycom 650 handset the
voice quality on the other end is much better compared to if they talk
using the plantronics noise cancelling headset. If you would like a
recorded phone call when a agent is taking using the headset vs when a
agent is talking using the polycom 650 handset let me know and I can
post a URL to the file under this thread.

Is this happening because they are using a noise cancelling headset.
It would seem reasonable to expect that the noise cancelling headset
is cancelling out some of the tones in the voice.

I have two questions:
A. How to get the same valice quality on the other end from a headset
as compared to a polycom 650 handset ?
B. When I went shopping from a headset I found three different kinds
1. flexboom. 2. Microboom and 3. soundtube .What is the difference
between these ?

Thanks for your time,

sysadmin
http://www.grmtech.com