[asterisk-users] Sending Set Asynchronous Balanced Mode Extended

[Jon Weisman]

Thanks for the advice Steve.

They finally came in today with a Tbird and saw that there was an issue on 
their switch. After an hour, they were able to bring it up. It was no longer 
a "compatibility issue with my pbx" ;)

Jon


----- Original Message ----- 
From: "Steve Totaro" <stotaro at totarotechnologies.com>
To: "Asterisk Users Mailing List - Non-Commercial Discussion" 
<asterisk-users at lists.digium.com>
Sent: Wednesday, August 13, 2008 10:22 AM
Subject: Re: [asterisk-users] Sending Set Asynchronous Balanced Mode 
Extended


> On Wed, Aug 13, 2008 at 9:56 AM, Jon Weisman <jweisman at ibell.net> wrote:
>> So we've got a TE410P configured as E-1. The PRI is showing up as normal, 
>> I
>> have green lights, but d channel doesnt seem to come up and i keep 
>> getting
>> this error if i do a "pri intense debug"
>>
>> The carrier swears up and down that there are no issues on their end. Any
>> thoughts?
>>
>> localhost*CLI>
>>> Unnumbered frame:
>>> SAPI: 00  C/R: 0 EA: 0
>>>  TEI: 000        EA: 1
>>>   M3: 3   P/F: 1 M2: 3 11: 3  [ SABME (set asynchronous balanced mode
>>> extended
>>
>> TIA,
>> Jon
>
> Let's see your zap confs.  Have you tried looping your card back with
> pri_net from another port?
>
> As a side note, I usually keep calling the telco until I get someone
> on the phone that is actually helpful and not in a rush to get you off
> the phone.  Then I get their extension or DID and of course ask if
> they don't mind me calling them directly.  I can usually tell by the
> way they answer the phone whether they are really going to try to
> help, you can hear it in their voice.
>
> Anyways, you could also really get tough with them once you are sure
> the issue is not on your side.  I escalate daily and CC everyone on
> the telco side, the sales reps, the managers, everyone on the
> escalation food chain.
>
> First, double check everything on your side, configs, cables, punch
> down, then insist that they send out a tech with a t-bird (not sure
> what the equivelent for e1 is) and stand there and watch him/her do
> the testing.  They usually call into the CO and have a series of 1s,
> 0s, and alternating patterns sent to the t-bird.  Sometimes I have had
> this happen on the same day as the call.
>
> Of course, when it is resolved, send glowing happy emails to everyone
> you have been complaining to and if someone was really helpful in
> particular, give credit where it is due.
>
> That is the way I have learned to get things working more quickly than 
> usual.
>
> Thanks,
> Steve Totaro
>
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