[asterisk-users] Queue Penalties not working properly

[Robin Rodriguez]

Syed Nasruddin wrote:
>
> Hi,
>
> I am using Asterisk 1.4.18. I am implementing Penalties for my agents. 
> What is happening: two agents configuired one agent with penalty 1 and 
> the other with penalty 2. All the calls must go first to Agent 1 and 
> if his line is busy then only then agent 2 will get the call. However 
> my queues are not behaving in this manner. I have impmemnted ringall 
> strategy. Now when first call comes it ends up with agent 1, when 
> secnd call comes it continue wait in queue and doesn’t go to agent 2 
> and when agent one is free it goes to this agent.
>
> I have set penalties in queue.conf. I have monitered my queue and 
> witnessed that my agent1 status shows Not In Use and Agent 2 also same 
> status is this the reason behind this. I have copied my queue show 
> results below.please help . how do I change this stauts problem
>
> callcenter*CLI> queue show
>
> myqueue has 0 calls (max unlimited) in 'ringall' strategy (14s 
> holdtime), W:0, C:2, A:0, SL:0.0% within 0s
>
> Members:
>
> SIP/1001 with penalty 1 (Not in use) has taken 2 calls (last was 2233 
> secs ago)
>
> SIP/1000 with penalty 2 (Not in use) has taken no calls yet
>
> No Callers
>
> Syed nasr
>
>
You need to use the "linear" queue strategy, it is in 1.6 or there is a 
backport to 1.4

-- 
Robin Rodriguez
VoIP/Telecom Engineer
Atlantic.net
1-800-211-9496