[asterisk-users] Customized Queuing Strategy

[Marcin J. Kowalczyk]

Syed Nasruddin pisze:
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> Hi All,
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> I have this Call Center requirement to be implenetd:
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> 1. 10 Call Center Agents.
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> 2.   All the calls coming in will ALWAYS be routed to specific 5 
> agents, firstly.
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> 4. IF ALL the first 5 agents are busy then ONLY then the call will be 
> routed to next 5 Agents.
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> Kindly suggest some good easy strategy to handle this.
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http://www.voip-info.org/wiki-Asterisk+call+queues read about 
"Penalties" should do the trick
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