[asterisk-users] Advice on best operator phone (with attendant console)

[Matt Watson]

We are using 57i + 560M combination as well... though we are not using the 57i ct... but the idea of giving them a cordless is a good idea.

The only downside to the Aastra 57i + 560M is that it can only subscribe to 50 extensions for BLF... i haven;t run into this cap yet myself, but I have heard others talk about it... I think it was a cap introduced in one of the newer versions of firmware... not sure though, and not sure why.

I'm running the latest 2.2 firmware on it... the addition of one-touch transfers in the last firmware was very nice so operator can transfer very fast, instead of having to do xfer->BLF key->xfer (for attended transfer), now they can just hit the BLF key for a blind transfer.


--
Matt

________________________________________
From: asterisk-users-bounces at lists.digium.com [asterisk-users-bounces at lists.digium.com] On Behalf Of Sigma Networks [sigma at easymail123.com]
Sent: Saturday, April 05, 2008 12:52 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Advice on best operator phone (with attendant console)

We have been marketing ipPBX systems based on asterisk for 3+ years.
For the last year we've been placing Aastra 57iCT with 560M sidecars.
Our attendants like the idea of a cordless handset so the attendant can
go to the copy room, etc.  The LCD based sidecar means you can keep it
up to date without marking up paper strips.   We deploy Thirdlane PBX
Manager which allows us to setup the BLF (busy lamp field) via a web
interface.

Aastra 57iCT:
http://neobits.com/aastra_-_a1758-0131-10-05_-_57i_ct_p11471.html
Aastra 560m: http://neobits.com/aastra_-_a1760-0000-10-55_-_560m_p11472.html
Thirdlane PBX Manager: http://www.thirdlane.com/products/pbxmanager

Feel free to contact me off list if I can be of any assistance.

Regards,
Jim
ph: 408-701-9929



Faraz R. Khan wrote:
> One of our clients is using a Grandstream GXP2000 with an attendant
> console. We have used the same phone with past clients successfully
> however this particular operator processes around 200 calls a hours and
> the GXP2000 for sure does not like the quick line shuffling and call
> volume. We get the following problems randomly:
>
> 1. menu stops working
> 2. transfer key stops working
> 3. Line 1 LED gets stuck
> 4. Voice 'gaps' (blackouts) for 4-5 seconds
> 5. The phone also completely locks up regularly
> 6. ping response goes from 8ms to 3000ms (after which the phone locks
> up)
>
> Wondering which operator phone would work best. I have the following
> choices:
>
> 1. Linksys SPA 932/962 with attendant console
> 2. Polycom 601/650 with attendant console
>
> I cant confirm online whether the BLF functionality will work with
> Asterisk 1.2.26. Is somebody using either of these phones in a high
> volume environment successfully?
>
> Thank you.
>
>


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