[asterisk-users] Multi-registration ?

[Andrew Joakimsen]

On 3/26/07, Olivier <oza-4h07 at myamail.com> wrote:
> Hello,
>
> 1. Is it possible to install several SIP softphones on the same PC,
Yes. You can even install for example two softphones for Windows, two
for Linux and two for MacOSX (two is an imaginary number you can have
six on Windows, 27 on Linux and none on Mac for example.


>have them registered to the same Asterisk server and attribute to
each softphone
> a specific extension, ringtones or call forwarding rules ?

yes, but why not use a phone with multiple "lines" Its liks saying you
can buy a Cisco hardphone with 10 lines but then only use 1 line on
each and buy 10 phones -- for the same person.

>
> 2. Is possible to do the same with SIP hardphones ?

A sip "hardphone" is nothing but specialized computer running special
OS and softphone. Besides the fact that one is "hardware" and the
other is "software" from a technical perspective is the same. So I
suppose your question is if there are hardphones with that sort of
software available and the answer is yes.


> But what about several registrations from the same hardphone to the same
> Asterisk server ?
>
> It might be a simple way to allocate specific behaviour :
> For instance, someone could be both seen as call center staff and post-sales
> department member.
>
> From dialplan design and maintenance perspective, do you think it would be
> more simple to associate registration and business assignment ?
>

Think about this as an analogy. If the agent become the user ID then
why are you going to call the agent "John" also "Bob" and "James?"
That makes no sense. If a user is getting a call you have to route
that call somehow. You know the user wants post-sales support and you
have a list of agents that can handle post sales support. Why are you
going to reconfigure everything? So what if that user moves to a
different desk you need to configure that new phone to have an extra
line? If you for example know "John" uses agent login why not send the
call to "John" instead of his line. Am I making sense here?