[asterisk-users] Call center manager for Asterisk (Release 0.3)

[Steve Totaro]

> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-
> bounces at lists.digium.com] On Behalf Of nik600
> Sent: Wednesday, March 14, 2007 12:36 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [asterisk-users] Call center manager for Asterisk (Release
0.3)
> 
> Hi
> 
> i just want to let you know that is available a new release of
ccmanager.
> 
> I've added the possibility to import queue_log information in a mysql
> database and to generate reports using this information.
> 
> The software is in a beta state and provides this functionality:
> 
> - users management
> - call generation (making a GET or POST request on a certain URL)
> - queue management (LOGIN / LOGOUT / QUEUE STATUS)
> - pickup a call from a queue even if the user isn't logged in the
queue
> - outbound call in customizable context
> - queue stats import from queue_log
> - queue reports creation (using an open xml format)
> 
> Please note, i think that the xml definition of a report is very
> important, if many people share each other their reports there is the
> possibility to build a reports-repository, so the final user can use
> many reports and, if the user know what he is doing, he can customize
> the reports.
> 
> I am looking for people to improve this project, any help would be
> appreciated.
> 
> - developers (php / mysql / postgres / ajax )
> - tester
> - graphics (div & css)
> 
> Here there are some screenshots
> 
> https://sourceforge.net/dbimage.php?id=115442
> https://sourceforge.net/dbimage.php?id=115440
> https://sourceforge.net/dbimage.php?id=114381
> 
> And here there is the sourceforge project.
> 
> https://sourceforge.net/projects/ccmanager
> 
> Thanks, nik

Nik,

This looks REALLY COOL!  

Just an FYI in case you didn't know, there is also a callcenter asterisk
mailing list that you could post this to.  I am not sure how many users
are subscribed but it is most certainly more of your target audience.

At any rate, I can't wait to get this setup and take it for a test
drive.  I will provide and feedback and help that I can.

Is your plan to make this a commercial product sometime down the road?

Thanks,
Steve Totaro
http://www.asteriskhelpdesk.com
KB3OPB