[asterisk-users] Transfer Call to Cell Phone

[OCOSA ListAcc]

Well seems like I am already doing first method minus the extension. We 
do have full features on our lines so both lines are free once the 
transfer is complete. We also have toll calls on our lines so it would 
not be a problem, so I do not have to worry about AT&T dropping the 
call. I tried to create a separate extension for this but it did not 
work. The only way I can get it to work is by have the call on the 1st 
line then transfer it out on the 2nd line. After that is complete both 
lines are free. A worst case scenario would be where our sales volume 
picked and we needed to transfer a call and could not because of the 
slots are filled.

Can you give an example of creating an extension which points to a cell 
phone. Secondly how can you have if no one answers an extension it dials 
the cell number next. That maybe answered in the example. I have the 
system setup so it just dials out which ever line is not busy. Thanks!


Otis



John Faubion wrote:
>> Polycom Phones
>> 1. New call
>> 2. Press 9 access outside line
>> 3. Dial Cell Number
>> 4. Transfer the call that way.
>>     
>
> Once you initiate a new call you will tie up the second line. Your asterisk
> box will now be bridging the two lines. The lines will stay tied up until
> the salesman drops the call.
>
> One method you might be able to employ here would be to add a call transfer
> to the pots lines. Then you would need to send a hook flash to the pots
> line, and dial the salesman's number when you get the dial tone. Then,
> depending on how your local Telco supports the call transfer feature, you
> may be able to free up the line. Not all Telcos support this the same way as
> some consider it a method of toll avoidance and thus drop the call. This
> would be possible in an area where a call from party A to party B is a local
> call and the call from party B to party C is a local call but a call from
> party A to party C would be a toll call. Since the call from party A to
> party C is a toll call, the Telco may opt to drop the call. If the transfer
> part works, there may even be a way to setup the dial plan to intercept your
> phones call transfer feature and use a 1-2 digit code to select which phone
> number to send out. I have not done this but I think it is reasonable as
> I've heard of home users doing it.
>
> By the second option, are you talking about the TDMA/GSM gateway? If so, yes
> this is pretty slick. We considered it initially as well. Our decision not
> to use it was based on the fact that many of our agents are on different
> mobile plans. I think when we requested the info from the agents we had 6
> different wireless companies represented. Since Sprint/Nextel,
> Cingular/AT&T, T-Mobile don't like to play nicely with other, we didn't
> expect to see any real savings from the free mobile to mobile calls. This
> was mainly due to the fact that we don't pay for the agents phones and thus
> we can't really tell the agents which carriers to use. I do know of a couple
> of installations where the company does provide the phones and I understand
> the savings can be significant. I was told by friend that the box they
> installed paid for itself in just a couple of months. But their phone were
> already on the same plan.
>
> John
>
>
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