[asterisk-users] Queue Dial Plan

[Lee Jenkins]

Rob Schall wrote:
> A question about Queues and Dial Plans....
> 
> We are trying to set up a customer service queue. I've set up the queue
> and agents who will participate. However, there's still one area I'm not
> sure how to make it work. After 60 seconds, I need it to decide that no
> one is available, and forward it to an email box of my choosing. Is this
> possible?
> 
> Rob

Have you tried setting the timeout parameter?
http://www.voip-info.org/wiki/view/Asterisk+cmd+Queue


exten=>1,1,Queue(support,t|||60)
exten=>1,2,Voicemail(123&124&125)

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Warm Regards,

Lee